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Case Study: Ulysses Learning
For over 20 years Ulysses Learning has been implementing leading-edge education and training solutions for the contact center industry. With a strong history of applying research tailored to each unique client, Ulysses Learning saw an opportunity to further enhance their effective learning methodologies by using surveys as a strategic communication tool to engage with their clients.
Enhancing learning by engaging clients
Ulysses Learning’s client environments demand that they are able to take action immediately. The intuitive design features of the SoGoSurvey platform enabled their project managers to turn a client requirement into a survey that could be deployed in hours, not days.
The way a question is asked and the sequence of those questions is of paramount importance when it comes to crafting an effective survey. SoGoSurvey’s advanced branching feature allowed Ulysses Learning to efficiently map out the proper progression of questions.
Being in the customer service business required Ulysses Learning to be able to drill down into the different layers and groups of their clients’ organization. SoGoSurvey’s industry- leading Reports and Analytics module allowed Ulysses Learning’s consultants the power and flexibility to complete every request.