Understanding your customers’ journeys requires taking one of your own, a trip that begins with high hopes for winning hearts, minds – and ultimately, wallets. But without adequate planning, it’s too easy to get lost in a maze of disparate data sets and uncoordinated outreach efforts. Too often, your journey can lead to a jumble of puzzle pieces instead of the clear customer picture you want.
SoGoCX helps you start off on the right foot, providing the technology, expertise, and services you need to fulfill the true potential of your customer experience investments.
Ready-to-Use Templates Instead of starting from scratch, begin with a comprehensive library of vetted, real-life-tested survey templates, question/answer banks, and feedback forms that have already proved their utility. Migration Tools and Services Bring the best of your past efforts with you. Our built-in technology, which can be reinforced with optional services, helps you transfer your historical data and surveys without any loss of data or content.
Success Factors Alignment Align your actions to the outcomes you want. We’ll work with you to ensure that your analytical requirements, customer journey mapping, and other customer experience factors are aligned to the business goals you’ve defined. Benchmarking of Results Leverage the depth of our experience: with SoGoCX, you can easily assess your NPS, CSAT, and CES scores against industry peers, internal divisions, geographic regions, and other categories relevant to your goals.
Customer Experience Plan
Customer Experience helps you underst and what your customers are saying – their emotions and feedback - at various touchpoints of their journey so that you can analyze, respond, and improve the overall brand experience. The side-effect? Reducing customer churn, increasing loyalty, and growing your bottom line!
SoGoSurvey’s Customer Experience Platform