SoGoCX provides the technology backbone that can make the quality of the customer experience an important – and manageable – core virtue of your business.
CX platform administration power Apply the speed and versatility of modern technology to the most stubborn customer experience challenges. Within our platform, managers will find every CX tool they need to master data access, control workflows, and administer programs. Reporting and Dashboards Our intuitive interface surfaces the information you need to facilitate and prioritize effective action. Customer Experience Survey Platform Get answers to all your research questions with prebuilt templates, question and answer banks, and global distribution via email, SMS, simple links/QR codes. Our intuitive and secure platform easily integrates with your other key systems, such as CRM and marketing automations software. Workflow Management Maintain control while facilitating customer experience management across your enterprise through CX tools such as the automation of tasks, role-based access, alerts, and other internal communications. Branding Customize the look and feel of every touchpoint – surveys, feedback forms, and more – all inside your customer experience technology to project your own brand identity.
Multi-Lingual Feedback Collection Build in your native tongue, while automatically executing in your audience’s own language. Our CX Platform SoGoCX includes translations for more than 40 languages, and prepopulated language packs. Text Analytics Understand topics and sentiments in your customers’ own words. Our customer experience platform SoGoCX automatically analyzes open text from emails, surveys, social media, and other forms of written feedback without demanding manual tagging.
SoGoSurvey’s Customer Experience Platform