Customer service
management solution

Give your call center and front-line employees the right tool to
deliver exceptional customer service.

Is your customer service the best it could be?

96% consumers say that the customer service an organization provides is an important factor in their loyalty to a brand.*

*Microsoft

Elevate your customer service
Easy management

Manage customer service from a single interface

Find all the information your customer service reps will need — all within a single platform.
Stay present

Help customers reach you, 24/7/365

Gather customer feedback from multiple channels, including your company app, SMS, social media, and more.
Rapid follow up

Set priorities and follow up when it matters most

Elevate any customer service issue or subject to “Critical” through system or user-generated tagging and make it a priority for your team.
Keep track of end to end customer experiences

Gather feedback

Collect feedback across multiple channels

Automate workflows

Trigger instant notifications based on chosen conditions

Create accountability

Assign tickets to individuals or teams for rapid follow-through

Personalize responses

Customize communication to reflect your brand voice and address customer needs

Track trends

Get real-time insights on evolving issues or critical concerns

Salesforce integration and case management

Automatically trigger surveys through Salesforce when a case is closed and keep an eye on customer service concerns and outcomes.

Take action to nurture the customer experience at every step with SoGoConnect.

Auto-Generated Feedback forms

Automatic forms save time, increase efficiency, and help to keep the dialogue open between you and your customer.

Customized Feedback Center

Provide a clear portal for customers to provide feedback—embed it into your website or apply as a separate landing page.

Intuitive Dashboards

Find the status of customer interactions and your team’s outreach efforts at a glance—and uncover strengths and weaknesses.

Customer Satisfaction Ratings

Get instant feedback on your customer support after a ticket is closed.

Customer Sentiment At-A-Glance

View positive or negative CX scores and track them against benchmarks.

Templates and Bulk Actions

With response templates and bulk action capabilities at your fingertips, you can respond swiftly to customer needs and concerns.

Don’t just take our word for it

SoGoSurvey helps the world’s top companies to reduce churn, drive brand loyalty, and increase profits. Here are their stories.

Inspire loyalty and improve retention with a customer service platform that transforms processes to help you exceed customer expectations.

Start collecting answers today with our professionally designed survey templates.

Join the strongest brands on the planet.


Client

Company Size

Industries

Customer Since

Read more

Typical Rave Review

Description