96% consumers say that the customer service an organization provides is an important factor in their loyalty to a brand.*
Manage customer service from a single interface
Help customers reach you, 24/7/365
Set priorities and follow up when it matters most
Collect feedback across multiple channels
Trigger instant notifications based on chosen conditions
Assign tickets to individuals or teams for rapid follow-through
Customize communication to reflect your brand voice and address customer needs
Get real-time insights on evolving issues or critical concerns
Auto-Generated Feedback forms
Automatic forms save time, increase efficiency, and help to keep the dialogue open between you and your customer.
Customized Feedback Center
Provide a clear portal for customers to provide feedback—embed it into your website or apply as a separate landing page.
Find the status of customer interactions and your team’s outreach efforts at a glance—and uncover strengths and weaknesses.
Customer Satisfaction Ratings
Get instant feedback on your customer support after a ticket is closed.
Customer Sentiment At-A-Glance
View positive or negative CX scores and track them against benchmarks.
Templates and Bulk Actions
With response templates and bulk action capabilities at your fingertips, you can respond swiftly to customer needs and concerns.