Once you are finished designing your customer survey, it’s time to publish. The SoGoSurvey CX platform covers all the best channels for distributing your survey. You can send out a single-use participation link through email or SMS or embed your survey on your website.
To get started with distribution, click on the All Surveys icon, then select your survey and click on the Publish icon. All available publishing methods will be displayed.
If you’re planning to send email invitations, create the perfect message to convey your purpose and reflect your branding, and you’ll see increased response rates. You will find seven system-defined templates to use as a starting point for your own custom messages.
When you send email invitations, you can follow up with Intelligent Reminders to encourage as much participation as possible.
Intelligent Reminders are only sent to those who have not yet responded. If a response is submitted before a scheduled reminder is launched, the reminder will be cancelled.
Manage contact information conveniently within the system and share with colleagues, as needed. In a few simple steps, Contact Lists allows you to create and manage lists of email addresses or unique IDs, as well as additional fields for Mail Merge and Data Population. These lists will be instantly rated on quality and updated with information on current Opt-out and Bounced Email reports.
Track Survey provides both an overview and details of your survey’s distribution by publishing method. Responses are shown in an interactive graph view to collect all the required information in a single instance.
All publishing methods used in a particular survey will be displayed along with the number of completed responses. Further, the ‘Detailed log’ allows you to review information about each response in detail.