Capture critical insights to deliver superior patient experiences. SoGoCX helps you track and improve patient journeys so you can concentrate on delivering exceptional care, one patient at a time.
On social media, good news travels fast. Bad news travels even faster.
Keep tabs on the conversation with SoGoCX.
Gather patient experience feedback through email, mobile chat, web forms, SMS, and more. Collect data at the right time, via your patients’ preferred channel.
Collect the patient feedback you need to comply with the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.
Automate surveys and simplify delivery. SoGoCX integrates with your EHR or CRM system to bring all of your patient experience data together.
Fully HIPAA compliant and ISO 27001 certified, SoGoCX safeguards patient health information through strict security standards.
SoGoCX puts patient experience data right at your fingertips through intuitive dashboards and reports. With advanced analytics, you’ll know what patients want and expect—and how to exceed those expectations.
Generate out-of-the-box reports with just a few clicks.
Identify where your patients’ care journey falls short—whether it’s during appointment scheduling, post-care follow-up, or something else.
Measure patient satisfaction on the spot with Kiosk Mode, which allows you to gather patient data in the office or clinic, immediately following a visit.
Use benchmark data to track patient experience trends to discover how your organization stacks up.
Key Driver Analysis
Learn what really matters to your patients to avoid spending time and money on inconsequential changes.
See a 360-degree view of any patient via the Patient Experience dashboard.
Break down and analyze data through text analysis and natural language processing (NLP).
Privacy and Security
Governance controls allow you to hide sensitive patient information. Establish rules and privacy settings to manage who sees what information and who doesn’t.
Take a holistic approach to patient care with additional SoGoSurvey solutions
With SoGoConnect, you can manage outreach and communication, and resolve negative satisfaction and experience issues before they escalate. SoGoConnect helps you cultivate meaningful relationships throughout the patient lifecycle.
Employees who are satisfied and engaged in their jobs provide superior care, and that means better patient outcomes. With SoGoEX, you can gather important caregiver engagement data and spot problems that impact patient care.