Healthcare
Experience Management

Connect the dots to discover what your patients are thinking

Do you know what matters most to your patients?

Capture critical insights to deliver superior patient experiences. SoGoCX helps you track and improve patient journeys so you can concentrate on delivering exceptional care, one patient at a time.

Learn and respond to what patients say about you

On social media, good news travels fast. Bad news travels even faster.
Keep tabs on the conversation with SoGoCX.

Increase Positive Reviews

42%

of patients visit social media sites to view customer reviews before choosing a healthcare provider.*
Track your online reputation

80%

of those ages 18-24 are likely to share health information through social media.*
Schedule follow-ups

57%

of patients expect healthcare centers to have automated reminders and follow-ups pertaining to their appointment.**
*Capgemini, Patient Engagement 2.0
|
**10 Ways to Fulfill Patients’ Communication Wish List, Intrado

Omnichannel

Gather patient experience feedback through email, mobile chat, web forms, SMS, and more. Collect data at the right time, via your patients’ preferred channel.

HCAHPS approved

Collect the patient feedback you need to comply with the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.

API integration

Automate surveys and simplify delivery. SoGoCX integrates with your EHR or CRM system to bring all of your patient experience data together.

HIPAA compliant

Fully HIPAA compliant and ISO 27001 certified, SoGoCX safeguards patient health information through strict security standards.

Flexible and powerful

SoGoCX includes a robust set of tools to help you manage the patient experience

With SoGoCX, you can optimize the patient experience to discover what resonates with them. Developed to fit organizations of any size, from small clinics to large hospital systems—and everything in between. It’s an out-of-the-box solution that grows as you do.

Get started quickly and launch surveys within days, or for more robust implementations, your data and systems can be fully automated within weeks.

Gain insight with advanced analytics

SoGoCX puts patient experience data right at your fingertips through intuitive dashboards and reports. With advanced analytics, you’ll know what patients want and expect—and how to exceed those expectations.

Quick Build

Generate out-of-the-box reports with just a few clicks.

Touchpoint Analytics

Identify where your patients’ care journey falls short—whether it’s during appointment scheduling, post-care follow-up, or something else.

Go Offline

Measure patient satisfaction on the spot with Kiosk Mode, which allows you to gather patient data in the office or clinic, immediately following a visit.

Easy Benchmarking

Use benchmark data to track patient experience trends to discover how your organization stacks up.

Key Driver Analysis

Learn what really matters to your patients to avoid spending time and money on inconsequential changes.

Comprehensive Dashboard

See a 360-degree view of any patient via the Patient Experience dashboard.

Sentiment Analysis

Break down and analyze data through text analysis and natural language processing (NLP).

Privacy and Security

Governance controls allow you to hide sensitive patient information. Establish rules and privacy settings to manage who sees what information and who doesn’t.

Tried and tested

SoGoCX is engineered to help healthcare providers take a proactive approach to patient experience management

Go above and beyond

Take a holistic approach to patient care with additional SoGoSurvey solutions

CO
SoGoConnect
Follow up with personalized communication

With SoGoConnect, you can manage outreach and communication, and resolve negative satisfaction and experience issues before they escalate. SoGoConnect helps you cultivate meaningful relationships throughout the patient lifecycle.

Convert feedback into action through personalized responses
Provide patients with multiple channels for feedback
Follow-through on patient satisfaction issues,so nothing falls between the cracks
EX
SoGoEX
Integrate employee data with patient feedback

Employees who are satisfied and engaged in their jobs provide superior care, and that means better patient outcomes. With SoGoEX, you can gather important caregiver engagement data and spot problems that impact patient care.

Link employee satisfaction data with patient satisfaction data
Better understand caregiver engagement to help reduce clinical errors
Gain insight into key drivers of employee engagement to retain top talent and improve patient care
Don’t just take our word for it

SoGoSurvey helps some of the world’s most respected healthcare providers connect with patients and improve outcomes. Here are their stories.

Optimize your healthcare experience management and power patient satisfaction with SoGoCX.

Join the strongest brands on the planet.


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