SoGoSurvey is a prepaid online survey tool, so all services are paid for up front. All our plans are recurring, which means your credit card will be charged automatically and your subscription will remain active until you cancel it.
We offer annual subscriptions. When you sign up for any paid package on an annual basis, you will be charged the indicated amount immediately. You will continue to be charged the same amount on the same day each year until you cancel your subscription. Once you cancel, you will never be billed again. However, you will be able to access your account until the last day of the billing cycle.
If you do not want your account to auto-renew, please write to us at firstname.lastname@example.org and our support team will be able to provide directions about canceling at the end of your current billing cycle.
Every SoGoSurvey plan comes with a 15-day, no-questions-asked, money-back guarantee. If our product does not meet your requirements, let us know and we will provide a full refund.
Accepted Methods of Payment
We accept all major credit cards:
- American Express
We provide you the convenience of paying by credit card. This helps us keep our costs down and we can pass the savings on to you. However, if your company absolutely requires that you pay by Purchase Order, we also provide you with that option. To do so, you must purchase a yearly package and pay an additional processing fee of $50.
To pay by a company Purchase Order, please follow these steps:
- Create a free account for your company.
- Send an email to email@example.com, indicating the User ID of the account to be upgraded. Attach the purchase order ($194US for SoGoSurvey Plus, $530US for SoGoSurvey Pro, or $1,240US for SoGoSurvey Enterprise).
- Your account will be upgraded within one business day. We will notify you via email.
- SoGoSurvey will email you an invoice which must be paid within one week to keep your account in good standing. US-based companies can send a check by postal mail. Companies based outside of the United States need to wire the money, and wiring details will be included in the invoice email.
When making a payment through check, please reference the invoice number on the check and mail the check to:
2291 Wood Oak Drive, Suite 300
Herndon, VA 20171