Account Security

The SoGoSurvey platform offers a variety of options to keep your SoGosurvey account safe and secure. SoGoSurvey takes pride in ensuring that all your data is secure. Account security options are accessible only to admin account users.

Want to level up your account security? Here’s how:

Admin Account

These options will be applied to the entire account.

  • Expire password after 90 days.
  • When this option is enabled, passwords will automatically expire every 90 days. You will be prompted to reset your password the next time you log in.

  • Do not allow account password to repeat user’s three most recently used passwords.
  • When this option is enabled, a new password must be different from the three previous passwords you have used.

  • Protect account with 2-Step Authentication
  • When this option is enabled, login will require two steps. First, sign in with account password. Second, enter a verification code emailed to the address associated with your account.
    Learn more about 2-Step Authentication.

  • Restrict login based on IP address.
  • When this option is on, only the IP Addresses listed will be allowed to log in into your account. Sub-users’ IP addresses are added by default.

    If you are unable to log in due to a change of IP address, contact support.

Sub-user Account

These options will be applied only to sub-accounts.

  • Block account access after five consecutive unsuccessful login attempts.
  • When this option is enabled, 5 unsuccessful attempts to log in to a sub-user account will block access to the account for 30 minutes.

  • Prompt user to change password on first login.
  • When this option is enabled, users logging in for the first time will need to reset their passwords.

Please email us at support1@sogosurvey.com or fill out this form and we will contact you shortly.

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Please call +1 (800) 646-0520 or fill out this form and we will contact you shortly.

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