Account Security
The SoGoSurvey platform offers a variety of options to keep your SoGosurvey account safe and secure. SoGoSurvey takes pride in ensuring that all your data is secure. Account security options are accessible only to admin account users.
Want to level up your account security? Here’s how:
Admin Account
These options will be applied to the entire account.
- Expire password after 90 days.
- Do not allow account password to repeat user’s three most recently used passwords.
- Protect account with 2-Step Authentication
- Restrict login based on IP address.
When this option is checked, passwords will automatically expire every 90 days. You will be prompted to reset your password the next time you log in.
When this option is selected, a new password must be different from the three previous passwords you have used.
When this option is enabled, login will require two steps. First, sign in with account password. Second, enter a verification code emailed to the address associated with your account.
Learn more about 2-Step Authentication.
When this option is on, only the IP Addresses listed will be allowed to log in into your account. Sub-users’ IP addresses are added by default.
If you are unable to log in due to a change of IP address, contact support.
Sub-user Account
These options will be applied only to sub-accounts.
- Block account access after five consecutive unsuccessful login attempts.
- Prompt user to change password on first login.
When this option is enabled, 5 unsuccessful attempts to log in to a sub-user account will block access to the account for 30 minutes.
When this option is selected, users logging in for the first time will need to reset their passwords.
