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                              Dynamic Contact Lists: SFTP

                              Want to keep your Contact List updated dynamically without having to build a deep integration with another platform or database? SFTP can help! Simply drop updates in Excel or CSV files into a linked SFTP server, and our platform will pick them up and update or add to your chosen Contact List.

                              If you’d like to use this option, you’ll first need to connect your account to the Secure File Transfer Protocol (SFTP) server. Learn more

                              Available as à la carte feature in our Enterprise plan.

                              To create a dynamic Contact List using SFTP, please follow the steps below.

                              1. Find your project and click on the Publish icon.
                              2. On the far-right end of the menu bar, click on Contact Lists.
                              3. Click Create New, then choose List.
                              4. On the first step, enter a unique and descriptive name and select the List type.
                              5. Select ‘Import from external sources’ and select SFTP Server.
                              6. Select the SFTP folder where files containing contact details will be uploaded.
                              7. If you haven’t already done so, upload a sample file to this SFTP folder. This sample file will be used to map your desired Contact List structure.
                              8. Within the SoGoSurvey platform, select the sample file from within the SFTP folder and map the email address and any other columns. No contacts will be uploaded from the sample file at this time.

                                To update the Contact List correctly, all future files must follow the same format as the mapped file, including the exact order of the email address column and any additional columns.

                              9. Automation Rules
                                1. Choose which files will be used to add/update records.
                                  1. All Files: Records to be added/updated from every file uploaded.
                                  2. New Files only: Records to be added/updated from the most recent file.
                                  3. Files uploaded on selected days: Records to be added/updated from the files only on the day(s) selected. Add multiple days by clicking on the plus icon.
                                2. Schedule Automation Rule: List records will be added/updated at this time based on the rules below. Choose Daily, Weekly, Monthly or Custom schedule.
                                3. Pick your start and end date.
                                4. Add/Update Method: Choose how the list should be modified.
                                  1. Update existing list and add new records: Add email addresses and additional fields of content. If these records already exist, they will be updated. If not, they will be added as new records.
                                  2. Only update existing records: Change details for your existing records. This option is not available when creating the rule. If you need to enable this, create the list then click View/Modify Rule and select this option.
                                  3. Only insert new records: Update your Contact List with only new records and other details.
                                  4. Email Alerts: Choose to notify up to 10 alternate email addresses of successes and/or failures.
                                    1. Send an alert email to confirm successful rule execution.
                                    2. Send an alert email if automation fails.
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