Remember that the system only sends Intelligent Reminders, so only those who have not yet participated will receive reminders.
If you’ve scheduled reminders and a participant responds before the reminders are delivered, that person’s reminder will not be sent.
However, if you have scheduled a reminder that you need to cancel or reschedule, follow the steps below:
- In the Distribute Tab, select the survey.
- Click on Send Reminder.
- Click on View Reminder History link. The system will display history for all reminders sent for the survey.
- Under Reminder details, click on Cancel link to cancel the Reminders scheduled.
- To reschedule Reminders, click on the calendar icon and select the date and time when the Reminder should be sent.
- If you have scheduled more than one batch of reminders, you may choose to select which batch you wish to cancel or reschedule.