Cancel/Reschedule Reminders

Remember that the system only sends Intelligent Reminders, so only those who have not yet participated will receive reminders.

You may still send/schedule Reminders to email addresses that have already received responses to Multi-Use Link invitations.

If you’ve scheduled Reminders and a participant responds before they are delivered, that person’s Reminder will not be sent.

However, if you have scheduled a Reminder that you need to cancel or reschedule, follow the steps below:

  1. Select your survey and click Publish.
  2. In the Distribute menu bar, click on Reminders, then choose Send Email Reminder.
  3. Click on the View Reminder History link. The system will display history for all reminders sent for the survey.
  4. Under Reminder history, click on Delete icon to cancel the Reminders scheduled.
  5. To reschedule Reminders, click on the calendar icon and select the date and time when the Reminder should be sent.
  6. If you have scheduled more than one batch of reminders, you may choose to select which batch you wish to cancel or reschedule.