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    • Building CX Surveys
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            • Good to know
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                • Assessment Question types
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                    • Quiz participation
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                      • Introduction to Poll
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                                      • Account Settings
                                        • Good to Know

                                          Compatible Platforms

                                          All surveys built in your SoGoSurvey account have been optimized for display and participation on devices including desktops, laptops, tablets, and mobile devices. While designing your survey, you may also customize the appearance of your survey across different platforms, including mobile, by choosing from a variety of templates. Guarantee a successful user experience by setting your preferred options, previewing, and testing to be sure surveys are easy to read and respond to.

                                          Platforms and Browser Versions

                                          Participants can access surveys and submit feedback through Windows, Macintosh, smartphones, and tablets. Supported versions for both participation and administration are shown below.

                                          Browser Support Information
                                          Survey Participation
                                          Internet Explorer
                                          Internet Explorer
                                          v11.0 and above

                                          Download Latest

                                          Firefox
                                          Firefox
                                          v38.0 and above

                                          Download Latest

                                          Google Chrome
                                          Google Chrome
                                          v40.0 and above

                                          Download Latest

                                          Microsoft Edge
                                          Microsoft Edge
                                          v20.0 and above

                                          Download Latest

                                          Safari
                                          Safari
                                          v5.0 and above

                                          Download Latest

                                          Survey Creation and Administration
                                          Internet Explorer
                                          Internet Explorer
                                          v11.0 and above

                                          Download Latest

                                          Firefox
                                          Firefox
                                          v38.0 and above

                                          Download Latest

                                          Google Chrome
                                          Google Chrome
                                          v40.0 and above

                                          Download Latest

                                          Microsoft Edge
                                          Microsoft Edge
                                          v20.0 and above

                                          Download Latest

                                          Safari
                                          Safari
                                          v5.0 and above

                                          Download Latest

                                          Survey Participation
                                          Firefox
                                          Firefox
                                          v38.0 and above

                                          Download Latest

                                          Google Chrome
                                          Google Chrome
                                          v40.0 and above

                                          Download Latest

                                          Safari
                                          Safari
                                          v5.0 and above

                                          Download Latest

                                          Survey Creation and Administration
                                          Firefox
                                          Firefox
                                          v38.0 and above

                                          Download Latest

                                          Google Chrome
                                          Google Chrome
                                          v40.0 and above

                                          Download Latest

                                          Safari
                                          Safari
                                          v5.0 and above

                                          Download Latest

                                          Survey Participation
                                          iPad
                                          Safari
                                          Safari
                                          v7.0 and above
                                          Chrome
                                          Chrome
                                          v40.0 and above
                                          iPhone
                                          Safari
                                          Safari
                                          v7.0 and above
                                          Chrome
                                          Chrome
                                          v40.0 and above
                                          Android
                                          Android Browser
                                          Android Browser
                                          OS 2.2 and above
                                          Chrome
                                          Chrome
                                          v40.0 and above
                                          Survey Creation and Administration
                                          iPad
                                          Safari
                                          Safari
                                          v7.0 and above

                                          Participation Prerequisites

                                          1. Participants must have an internet connection while participating in a survey.
                                          2. Participants must enable or allow cookies from www.sogosurvey.com to be able to participate in the survey.
                                          3. To prevent Ballot Box Stuffing, send single-use link invitations. To set limits on a multi-use link, apply Restriction Settings.
                                          4. Participants must use the ‘Next/Back’ buttons in the footer to navigate within the survey.
                                          5. Participants should not refresh survey pages while participating.
                                          6. You can include a note at the beginning of the survey or in the Header/Footer sections to advise participants not to refresh or use the browser’s Next/Back buttons while participating.
                                          7. Whenever no action has been performed on a survey page for more than 45 minutes, a timeout warning message is displayed. Participants may click the ‘OK’ button on the warning message and the session will refresh for another 45 minutes.
                                          8. If there is no action performed for more than 60 minutes, a timeout message will be displayed. Participants will be required to close the current tab/window and access the survey link again to complete the survey.
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