Compatible Platforms

All surveys built in your SoGoSurvey account have been optimized for display and participation on devices including desktops, laptops, tablets, and mobile devices. While designing your survey, you may also customize the appearance of your survey across different platforms, including mobile, by choosing from a variety of templates. Guarantee a successful user experience by setting your preferred options, previewing, and testing to be sure surveys are easy to read and respond to.

Platforms and Browser Versions

Participants can access surveys and submit feedback through Windows, Macintosh, smartphones, and tablets. Supported versions for both participation and administration are shown below.

Browser Support Information
Survey Participation
Internet Explorer
Internet Explorer
v11.0 and above

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Firefox
Firefox
v4.0 and above

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Google Chrome
Google Chrome
v7.0 and above

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AOL
AOL
v9.0 and above

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Microsoft Edge
Microsoft Edge
v12.0 and above

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Safari
Safari
v5.0 and above

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Survey Creation and Administration
Internet Explorer
Internet Explorer
v11.0 and above

Download Latest

Firefox
Firefox
v20.0 and above

Download Latest

Google Chrome
Google Chrome
v25.0 and above

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Microsoft Edge
Microsoft Edge
v12.0 and above

Download Latest

Safari
Safari
v5.0 and above

Download Latest

Survey Participation
Internet Explorer
Internet Explorer
v11.0 and above

Download Latest

Firefox
Firefox
v4.0 and above

Download Latest

Google Chrome
Google Chrome
v7.0 and above

Download Latest

Microsoft Edge
Microsoft Edge
v12.0 and above

Download Latest

AOL
AOL
v9.0 and above

Download Latest

Safari
Safari
v5.0 and above

Download Latest

Survey Creation and Administration
Firefox
Firefox
v20.0 and above

Download Latest

Google Chrome
Google Chrome
v25.0 and above

Download Latest

Safari
Safari
v5.0 and above

Download Latest

Survey Participation
iPad
Safari
Safari
v3.0 and above
Chrome
Chrome
v20.0 and above
iPhone
Safari
Safari
v3.0 and above
Chrome
Chrome
v20.0 and above
Android
Android Browser
Android Browser
OS 2.2 and above
Chrome
Chrome
v20.0 and above
Blackberry
BlackBerry Browser
BlackBerry Browser
v7.0 and above
Windows
Internet Explorer Mobile
Internet Explorer
v11.0 and above
Survey Creation and Administration
iPad
Safari
Safari
v6.0 and above

Participation Prerequisites

  1. Participants must have an internet connection while participating in a survey.
  2. Participants must enable or allow cookies from www.sogosurvey.com to be able to participate in the survey.
  3. To prevent Ballot Box Stuffing, send single-use link invitations. To set limits on a multi-use link, apply Restriction Settings.
  4. Participants must use the ‘Next/Back’ buttons in the footer to navigate within the survey.
  5. Participants should not refresh survey pages while participating.
  6. You can include a note at the beginning of the survey or in the Header/Footer sections to advise participants not to refresh or use the browser’s Next/Back buttons while participating.
  7. Whenever no action has been performed on a survey page for more than 45 minutes, a timeout warning message is displayed. Participants may click the ‘OK’ button on the warning message and the session will refresh for another 45 minutes.
  8. If there is no action performed for more than 60 minutes, a timeout message will be displayed. Participants will be required to close the current tab/window and access the survey link again to complete the survey.

Please email us at support1@sogosurvey.com or fill out this form and we will contact you shortly.

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