Go back to page
Project Basics
  • Getting Started!
    • CX Metrics
      • CX Dashboard
        • Analyze your drivers
        • Getting Started!
          • Assessment Question types
            • Score and more
              • Quiz participation
                • Get Results
                • Introduction to Poll
                  • Build your Poll
                    • Launch your Poll
                      • Analyze your Poll
                        • Build Project
                          • Project Style
                            • Launch Project
                              • Analyze Project
                                • Account Settings
                                  • Good to Know

                                    Contact Statuses

                                    An email address in the list will be assigned one of the following status options:

                                    Active Verified
                                    This status indicates email sent to this address from the platform has been:

                                    • Read
                                    • Partially completed/participated
                                    • Completed

                                    Active Unverified
                                    This status indicates email sent to this address has not been read.
                                    Bounced-Hard
                                    This status indicates recent email sent to this address from the platform has been bounced back [not delivered] due to any of the following reasons:

                                    • Unknown host
                                    • Unknown user
                                    • Relay problem
                                    • Any other technical problem

                                    Bounced-Soft
                                    This status indicates recent email sent to this address has been bounced back [not delivered] due to a full recipient mailbox.

                                    Unsubscribed
                                    This status indicates the owner of this address has opted out from future emails from this account.

                                    ×