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Project Basics
  • Getting Started!
    • Assessment Question types
      • Score and more
        • Quiz participation
          • Get Results
          • Introduction to Poll
            • Build your Poll
              • Launch your Poll
                • Analyze your Poll
                  • Build Project
                    • Project Style
                      • Launch Project
                        • Analyze Project
                          • Account Settings
                            • Good to Know

                              Freeze Account

                              To ensure access to only the required Plus, Pro and Premium features after you have completed your survey project, you may choose to freeze your SoGoSurvey account at a minimal annual fee and retain all your data. To freeze your account, send your request – including your User ID – to support1@sogosurvey.com .

                              Below are the freeze options we offer for each package:

                              Design Plus

                              Freezing to this state allows you to do everything except send new invitations and receive new responses. Depending on your current package, you will be able to run reports, export, import and even design new surveys for your next project. When you are ready to resume your account, you may restore it.

                              • Design Plus for Plus account: $29
                              • Design Plus for Pro account: $96
                              • Design Plus for Premium account: $238

                              Reports Plus

                              If you wish to access the data in your account for generating reports and exporting it for offline analysis, you may choose the report state. Pay a minimal fee to keep your account in this state to just run reports and export data.

                              • Reports Plus for Plus account: $14
                              • Reports Plus for Pro account: $48
                              • Reports Plus for Premium account: $119

                              Deep Freeze

                              If you would like to retain your data and the existing plan and resume sometime in the future, you may choose the hibernate state. Your data will be safe with us and you can come back anytime and reactivate your account.

                              • Deep Freeze for Plus account: $6
                              • Deep Freeze for Pro account: $19
                              • Deep Freeze for Premium account: $48

                              Once you submit a freeze request, you will be able to use all features until the end of your current billing cycle, after which the new freeze state will be activated. The state you select will be visible in the header section of your account.