- Getting Started!
- Why SoGoSurvey
- Getting Started with SoGoSurvey
- Tour
- Home
- Verify My Account
- Account Creation
- Introduction to Packages
- Design
- Introduction to Project Design
- Create a Project
- Question Types
- Question Types
- Add a Question
- Edit a Question
- Introduction to Simple Question Types
- Introduction to Grid Questions
- Descriptive Text
- Text Box
- Radio Button (Single-Select)
- Drop Down
- Check Box (Multi-Select)
- Demographic
- Rating Scale
- Symbol Rating Scale
- Like/Dislike
- Ranking
- Date
- Image Choice
- Net Promoter Score (NPS)
- Multiple Text Box
- Multiple Drop Down
- Radio Grid
- Check Box Grid
- Rating Radio Grid
- Rating Drop Down Grid
- Rating Scale Grid
- Matrix Grid
- Advanced Questions and Elements
- Horizontal Radio Button
- Drill Down
- Numeric Allocation
- Attachment
- Rating Drop Down
- Rating Radio Button
- List Box
- Signature
- Captcha
- Page Break
- Mobile Friendly Questions
- Re-use Questions and Answers
- Project Logic
- Advanced Design Options
- Page Action
- Project Tools
- Project Options
- Question Sequence
- Introduction to Project Options
- Project Details
- Add Languages
- Anonymous Project
- Display Options
- Event Messages
- Save and Continue Later
- Thank You Message
- Reopen Submitted Responses
- URL Redirect: Static and Dynamic
- Print Options
- Expiry Rules
- Switch Project Type
- Use Chain Invitations to Share Surveys
- Enhanced Participation
- Automatic Email Alerts
- Question Features
- Project Branding
- Project Customization
- Good to Know
- Distribute
- Introduction
- Publish Project
- Other Publishing Options
- Automated Distribution
- Email Templates
- Contact Lists
- Reminders
- Customizing Participation
- Good to Know
- Participation
- Track
- Report
- Introduction to Reports
- Run a Report
- Omni All in One Report
- Text Analysis
- Frequency Reports
- Cross Tabulation
- Individual Responses
- Raw Data
- Special Reports
- Legacy Reports
- Charts and Graphs
- Save, Export, Share Reports
- Filter Manager
- Good to Know
- Data & Security
- Import Options
- Export Data
- GDPR
- HIPAA
- Integrations and API
- Account Administration
- Account Settings
- Account Settings
- Update Personal Information
- Update Company Information
- Account Notifications
- Review Account Usage
- Customize Survey Labels
- Project Allocation
- Linked Account
- View Product Details
- Referral Program
- Payment History
- Billing Information
- 2-Step Authentication
- Account Security
- Recent Account Activity
- Single Sign-On (SSO)
- Outbound Email Settings
- Compliance
- Email Settings
- Project Branding
- Manage Sub-Users
- Good to Know
- Account Settings
- Billing
- Introduction
- Sign Up and Upgrade
- Acceptable Payment Methods
- Upgrade a Paid Account
- Payment Receipts
- Change Billing Information
- Upgrade Using Purchase Order
- Referral Benefits Program
- SoGoSurvey Plans
- Payment Methods Available
- Failed Payment
- Switch to Annual Billing
- Upgrade a Basic/Trial Account
- Sign Up for a Paid Account
- SoGoSurvey Standard Support
- Downgrade or Cancel Account
- Getting Started!
- Building CX Surveys
- CX Metrics
- CX Dashboard
- CX Dashboard Settings
- Analyze your drivers
- Good to know
- Getting Started
- Account Set-up
- Account Administration
- Introduction to Account Administration
- Managing Users
- User Groups
- Landing Pages
- Tab Editor
- Critical Alerts
- Enable Browser Based Notifications
- Customer Feedback Preferences
- Turn Emails into Dialogues
- Account Activity Log
- Define Dialogue Aging
- Create Tags
- Comparison Overview
- Raise a Dialogue with SoGoSurvey
- Whitelisting
- Inbox
- Dialogues
- News
- SoGoConnect Dashboard
- Campaigns
- Help
- Getting Started!
- Assessment Question types
- Score and more
- Quiz participation
- Get Results
- Introduction to Poll
- Build your Poll
- Launch your Poll
- Analyze your Poll
- Build Project
- Project Style
- Launch Project
- Analyze Project
- Account Settings
- Good to Know
To ensure access to only the required Plus, Pro and Premium features after you have completed your survey project, you may choose to freeze your SoGoSurvey account at a minimal annual fee and retain all your data. To freeze your account, send your request – including your User ID – to support1@sogosurvey.com .
Below are the freeze options we offer for each package:
Design Plus
Freezing to this state allows you to do everything except send new invitations and receive new responses. Depending on your current package, you will be able to run reports, export, import and even design new surveys for your next project. When you are ready to resume your account, you may restore it.
- Design Plus for Plus account: $29
- Design Plus for Pro account: $96
- Design Plus for Premium account: $238
Reports Plus
If you wish to access the data in your account for generating reports and exporting it for offline analysis, you may choose the report state. Pay a minimal fee to keep your account in this state to just run reports and export data.
- Reports Plus for Plus account: $14
- Reports Plus for Pro account: $48
- Reports Plus for Premium account: $119
Deep Freeze
If you would like to retain your data and the existing plan and resume sometime in the future, you may choose the hibernate state. Your data will be safe with us and you can come back anytime and reactivate your account.
- Deep Freeze for Plus account: $6
- Deep Freeze for Pro account: $19
- Deep Freeze for Premium account: $48
Once you submit a freeze request, you will be able to use all features until the end of your current billing cycle, after which the new freeze state will be activated. The state you select will be visible in the header section of your account.
