Can you share some best practices for designing a survey?

Of course! Here’s our quick video on a few best practices in survey design:


How do I expire my survey?

On the Design main page, select the survey you wish to expire and click on the Edit button on the toolbar above, select Expiry Rules from the drop down.

Select the Expire the survey now option to immediately expire your survey, and click Save.

Select the Advanced Expiry Rules option if you wish to expire your survey at some predetermined point in future.


Can I edit an active survey?

Yes. You can edit the question text and answer option text in an active survey. To make text changes to your active survey, simply hover your mouse over the question or answer text and click to Edit icon to edit.

To help preserve the integrity of your data, structural changes are not allowed once a survey becomes active. Structural changes include adding or deleting questions, adding or deleting answer options, or changing question types, add branching or remove piping.


The edit button is grayed out. Why can’t I edit my survey?

Edit is disabled for expired surveys. In order to edit an expired survey, you may either:

  • Copy the survey and edit the copied version, Or
  • “Un-expire” the survey by accessing the Expiry Rules section and enter a future date for expiration.


Do you have any suggestions about avoiding common mistakes in survey design?

Sure! Take a look at our video on common survey design pitfalls and how to avoid them:


Does SoGoSurvey have a mobile app I can use to create quick surveys and collect data on the go?

Absolutely! Check out the intro video below, then download the app and see for yourself!