Help Center

Need help? Click on the question mark in the top right corner to review the support options in our Help Center:

  • 1-on-1 Call:
    Depending on your account type, you may see an option to schedule a quick consultation with one of our survey experts. Use these calls to check in on technical questions or ensure you’re following best practices in your project.
  • User Guide: This comprehensive knowledge base is designed to address all of your questions about our platform. You’ll find videos, step-by-step tutorials, and even feature descriptions to help you explore new options you might not have considered.
  • Contact Support: Use this form to submit your questions directly to our support team. Plus, including additional details like browser and operating system can help us help you!
  • Let Us Design Your Survey:Our Survey Design Services package makes your next survey project a breeze! Give us your content, and we’ll build your survey for you! Click this option to find out more or to get started.
  • Managed Projects: Need more help? Opt for our Managed Project service, then put your feet up! From start to finish, we’ll help design, distribute, and report on your next survey project. Share your requirements and we’ll be glad to follow up and discuss.
  • FAQs: Drill down right to the questions that come up most often. Find quick answers, video tutorials, and detailed explanations from our product experts.
  • Sign Up for a Live Webinar: Join a training or webinar for insights on how to make the most of the platform, improve your practices, and more.
  • View Example Survey: Just getting started and want to see a sample? Check out this example survey for a quick exploration of a polished project with report-ready results
  • Suggestions: Got an idea for a new feature or an improvement on a current feature? We’re all about feedback, and we love hearing from you! Your suggestions will be carefully reviewed by our product management team in planning future releases and updates.
  • Refer a Friend: Know someone who’d benefit from SoGoSurvey? Send a referral and you’ll benefit, too! Click here to learn more about our Referral Program.

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