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                          • Account Settings
                            • Good to Know

                              Connect to SoGoSurvey SFTP server

                              Before you set up your automation rules within the SoGoSurvey platform, you’ll need to configure and connect the SFTP (Secure File Transfer Protocol) server.

                              This feature is available only in our Enterprise plan. Contact us to take advantage of this option.

                              Here’s how you can get started:

                              1. Connect with your account manager to share your request.
                              2. Once your request is received, we will start configuring your server.
                              3. Your account manager will follow up with you to share your connection credentials.
                              4. Use these credentials to connect through your SFTP client (WinSCP, FileZilla, etc.).
                              5. Once successfully connected, check your SoGoSurvey account to confirm:
                                1. Click on the Utilities icon in the top right of your screen.
                                2. Select Integrations.
                                3. Choose SFTP from the left panel.
                                4. Review your connection details.
                                5. As needed, unlink from this same location.
                              6. A new automated distribution option will be displayed on the Publish menu at the bottom of the Email column.

                              Learn more about creating folders and uploading files for automated distribution.

                               

                              FAQ

                              Q: I used to see “IP address” here but now I see a domain. What’s changed?

                              A: You may have originally connected to the SFTP server by IP address, but we’ve shifted to a domain-based connection.

                              Q: What’s the difference? What’s so great about a domain?

                              A: Domains are easier to remember and provide greater flexibility for potential future migrations.

                              Q: Can I still connect through an IP address?

                              A: To avoid any disruption in connection or delivery, please connect through the domain sharefl.sogosurvey.com.
                               

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