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SoGoConnect
  • Getting Started!
    • Assessment Question types
      • Score and more
        • Quiz participation
          • Get Results
          • Introduction to Poll
            • Build your Poll
              • Launch your Poll
                • Analyze your Poll
                  • Build Project
                    • Project Style
                      • Launch Project
                        • Analyze Project
                          • Account Settings
                            • Good to Know

                              Set Up Your Profile

                              To access Profile, first click on your name in the top right-hand corner of your account. Under your name, click on Settings. The screen you’ll be taken to is Profile.

                              Editing My Profile

                              • Review the descriptions of the editable and non-editable fields in the chart below.
                              • To save your changes, click the green Save button in the top-right hand corner of the page.

                              Profile Fields

                              • First Name: User’s first name. Editable. 30 character maximum. Can be used as variable field within other system messages (Response Templates, Alerts).
                              • Last Name: User’s last name. Editable. 30 character maximum. Can be used as variable field within other system messages (Response Templates, Alerts).
                              • Email: User’s email address. Not editable. Populated when account is created. Requested changes can be sent to SoGoConnect.
                              • Title: User’s job title. Editable. 30 characters maximum.
                              • Signature: Customize your personal signature used in replies to Customers. Add a logo, your title, contact information, and more!
                              • Change Password: User login password. Click prompt to change password. Current password is required to make a change. Password must be a minimum of eight characters, and a combination of numbers and letters.
                              • Profile Photo: If uploaded, a user’s image or avatar appears only within the account, wherever he or she is involved in a Dialogue. Click Upload Photo to add image. Uploaded files must be in .jpg, .png, or .gif format and cannot exceed 5 MB.

                              Account Details

                              • Organization: Company or organization name. Editable by System Administrators only. No character limit. Can be used as variable field within other system messages [Response Templates, Alerts, Email Signature] and throughout the system [Dialogue Form].
                              • Time Zone: Account time zone, reflected on all timestamps and logs. Not editable. Set up when account is created. Requested changes can be sent to SoGoConnect.
                              • Account Expiry: Account expiry shows when your company’s SoGoConnect account expires.
                              • Tour Mode: Launch the onboarding tour process to learn the basics of the platform. A user checklist and basic interactive demonstration of SoGoConnect will be activated.
                              • Company Logo: If your company has uploaded a logo within SoGoConnect, it will show up here.
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