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CX Project

    Introduction to CX Dashboard

    SoGoSurvey’s CX solution offers a powerful Dashboard designed to help you easily follow customer satisfaction trends and identify potential customer experience issues. The Dashboard gives you a bird’s eye view of your data so you can track real-time trends.

    We provide three customer care metrics – NPS, CSAT, and CES – to help you make informed decisions about your next steps. By gathering and acting on this valuable feedback, you will be able to attract more customers, satisfy and retain existing customers, and make impactful moves right away and down the road.

    To keep your team informed, it’s easy to share the Dashboard with a dynamic link that updates as responses are received.

    If you prefer, you can also change the appearance of your Dashboard by clicking on the setting icon and switch to the Dark Theme.