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CX Project

    Introduction to CX Dashboard

    SoGoSurvey’s CX solution offers a powerful Dashboard designed to help you easily follow customer satisfaction trends and identify potential customer experience issues across the customer journey. The Dashboard gives you a bird’s eye view of your data so you can track real-time trends.

    Overview

    We provide three customer care metrics – NPS, CSAT, and CES – that offer a solid foundation for your CX study, but you may also create custom metrics to measure key elements specific to the experience of your own customers. By gathering and acting on this valuable feedback, you will be able to attract more customers, satisfy and retain existing customers, and make impactful moves right away and down the road.

    The Dashboard Overview allows you to view key metric scores associated with all or selected Tags.

    For a deeper understanding of what’s impacting the performance of your CX metrics across Tags, view the Insights section and drill down on key drivers. Understand which drivers matter the most to your customers and track their performance over time.

    Learn more about the data analyzed under the Overview tab in the CX Dashboard.

    Comparison

    Compare Tags within a single category or create your own comparison data sets. Compare scores and trends of different Tags across critical time periods.

    Learn more about the data analyzed under the Comparison tab in the CX Dashboard.

    To keep your team informed, it’s easy to share the Dashboard with a dynamic link that updates as responses are received.

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