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CX Project

    Introduction to CX Dashboard

    SoGoSurvey’s CX solution offers a powerful Dashboard designed to help you easily follow customer satisfaction trends and identify potential customer experience issues. The Dashboard gives you a bird’s eye view of your data so you can track real-time trends.

    We provide three customer care metrics – NPS, CSAT, and CES – to help you make informed decisions about your next steps. By gathering and acting on this valuable feedback, you will be able to attract more customers, satisfy and retain existing customers, and make impactful moves right away and down the road.

    The Dashboard helps you view key metric scores for a specific touchpoint or a set of touchpoints along your customer journey. Compare scores and trends of different touchpoints across critical time periods and act on improving the high impact drivers which are not performing well.

    For a deeper understanding of what’s impacting the performance of your CX metrics across Touchpoints, view the Insights section and drill down on key drivers. Understand which drivers matter the most to your customers and track their performance over time.

    To keep your team informed, it’s easy to share the Dashboard with a dynamic link that updates as responses are received.

    If you prefer, you can also change the appearance of your Dashboard by clicking on the setting icon and switch to the Dark Theme.