Response Status

Once your survey invitations have been delivered, keep track of the status of your responses. These status options can be found under Distribute by clicking Track Survey.

  • Email Scheduled: Indicates an email invitation has been scheduled for a future date
  • Sent for Delivery: Indicates that the invitation is in the process of being sent
  • Email Delivered/Not Read: Indicates that participant has yet to access the invitation email
  • Email Read/Not Participated: Indicates that the participant opened the invitation email but did not click on the link to participate in the survey
  • Dropped Out on Page: Indicates that the participant opened the survey link but did not submit the survey or abandoned it by closing the window or tab in which the survey was accessed
  • Incomplete: Indicates that the participant accessed the survey and clicked on Save and Continue Later to save their work
  • Completed: Indicates that the participant has completed the survey
  • Completed (Edited): Indicates that a participant has reopened and then resubmitted a survey
  • Incomplete (Edited): Indicates that a participant has reopened the survey and clicked on ‘Save and Edit Later’.

Accounts that have Auto-save enabled automatically save responses if a participant is idle on a survey page for five minutes. This feature, used with single-use links or passwords, saves partial submitted responses to the participant’s email address/password associated with the participant. These responses are marked as Incomplete under Track Survey.

Please email us at support1@sogosurvey.com or fill out this form and we will contact you shortly.

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