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Project Basics
  • Getting Started!
    • Building CX Surveys
    • CX Metrics
      • CX Dashboard
        • CX Dashboard Settings
          • Analyze your drivers
            • Good to know
              • Getting Started!
                • Assessment Question types
                  • Score and more
                    • Quiz participation
                      • Get Results
                      • Introduction to Poll
                        • Build your Poll
                          • Launch your Poll
                            • Analyze your Poll
                              • Build Project
                                • Project Style
                                  • Launch Project
                                    • Analyze Project
                                      • Account Settings
                                        • Good to Know

                                          Response Status

                                          Once your survey invitations have been delivered, keep track of the status of your responses. These status options can be found under Distribute by clicking Track Survey.

                                          • Email Scheduled: Indicates an email invitation has been scheduled for a future date
                                          • Sent for Delivery: Indicates that the invitation is in the process of being sent
                                          • Email Delivered/Not Read: Indicates that participant has yet to access the invitation email
                                          • Email Read/Not Participated: Indicates that the participant opened the invitation email but did not click on the link to participate in the survey
                                          • Dropped Out on Page: Indicates that the participant opened the survey link but did not submit the survey or abandoned it by closing the window or tab in which the survey was accessed
                                          • Incomplete: Indicates that the participant accessed the survey and clicked on Save and Continue Later to save their work
                                          • Completed: Indicates that the participant has completed the survey
                                          • Completed (Edited): Indicates that a participant has reopened and then resubmitted a survey
                                          • Incomplete (Edited): Indicates that a participant has reopened the survey and clicked on ‘Save and Edit Later’.

                                          Accounts that have Auto-save enabled automatically save responses if a participant is idle on a survey page for five minutes. This feature, used with single-use links or passwords, saves partial submitted responses to the participant’s email address/password associated with the participant. These responses are marked as Incomplete under Track Survey.