Survey Timeout Messages


As a security measure, surveys are set to time out after 60 minutes of inactivity. If a participant leaves a survey idle, you can choose to display two warning messages. The first will appear after 45 minutes and the other will be shown after 60 minutes.

To enable this feature, follow the steps listed below:

  1. Under the Design tab, create or select a survey to edit.
  2. Navigate to the Settings tab.
  3. Go to ADD ONS, select ‘Time Out Message’, and toggle the switch to select Yes for ‘Show Timeout Message on Participation Page(s)’.
  4. Save.

1_highlight  Participants will only see a prompt at 45 minutes if the Time Out Message option is enabled.