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Project Basics
  • Getting Started!
    • CX Dashboard
      • CX Metrics
        • Analyze your drivers
        • Getting Started!
          • Assessment Question types
            • Score and more
              • Quiz participation
                • Get Results
                • Introduction to Poll
                  • Build your Poll
                    • Launch your Poll
                      • Analyze your Poll
                        • Build Project
                          • Project Style
                            • Launch Project
                              • Analyze Project
                                • Account Settings
                                  • Good to Know

                                    Track Survey Details

                                    No matter the distribution method, SoGoSurvey offers powerful tracking options to review project progress and take action as needed. Once a single channel is selected from the drop down on the top, all channel-specific records will be displayed.

                                    Once you have selected the channel, all Tracking options can be filtered using the filter button on the right.

                                    Details for all tracking options are described below:

                                    • Information cards
                                      You’ll see cards representing each distribution method, including:

                                      • Invitations Sent
                                      • Invitations Delivered
                                      • Completed Responses
                                      • Incomplete Responses
                                      • Email Read
                                      • Bounce Rate
                                      • Dropped Out
                                      • Survey Opened Rate

                                      How is the percentage calculated?

                                    • URL Status
                                      • Active: Indicates that a participant is an active contact for this project and account.
                                      • Expired: Appears when the specific invitation link has expired.
                                    • URL Expiry
                                      This section shows the details of invitation expiry. If you have set the expiry date/time for the participation URL while sending out the invitation, you will see the date you selected. If no expiration date was set, the value will be displayed as Null.

                                      • To expire an invitation, select the record and click Expire.
                                      • To activate an expired invitation, select the record and click Active.
                                    • Email
                                      The email addresses of the participants to whom the invitations are sent are listed under Email. On Clicking on Email the addresses will be sorted alphabetically in ascending or descending order.
                                    • Passwords
                                      Passwords generated through Survey Passwords will be listed here. Clicking on Passwords will sort the generated passwords alphabetically in ascending or descending order.
                                    • Subscription Status
                                      • Active: It indicates that the subscription is in the active state.
                                      • Opted Out: Indicates that a participant does not wish to receive future reminders for this project. Select any record and click on Opt-Out button or Select Opt-Out from the drop down.
                                      • Permanently Opted Out: Indicates that a participant does not wish to receive any invitations from your account. To Permanently Opt-out any record select this option from the drop down.
                                    • Status
                                      • Completed: Indicates that the participant has completed the survey.
                                      • Incomplete: Indicates that the participant accessed the survey and clicked on Save and Continue Later to save their work.
                                      • Unopened: The password has not been used to access the survey/assessment.
                                      • Opened: The password has been used to access the survey/assessment.
                                      • Track Survey statuses are not updated instantaneously for your initial delivery.

                                      • Email Read/Not Participated: Indicates that the participant opened the invitation email but did not click on the link to participate in the survey.
                                      • Bounced: Indicates the invitation was not delivered successfully. Click on the red Bounce icon for details of why the email bounced.
                                      • Bounced-Hard: This status indicates recent email sent to this address from the platform has been bounced back [not delivered] due to problems including Unknown host, Unknown user, Relay problem, or Any other technical problem.
                                      • Bounced-Soft: This status indicates recent email sent to this address has been bounced back [not delivered] due to a full recipient mailbox. If an email invitation is shown as bounced-soft, you can resend by selecting the record and clicking on ‘Resend Invite’.
                                      • Dropped Out on Page: Indicates that the participant opened the link but did not submit the survey or abandoned it by closing the window or tab in which the survey was accessed
                                      • Email Scheduled: Indicates an email invitation has been scheduled for a future date
                                      • Sent for Delivery: Indicates that the invitation is in the process of being sent
                                      • Email Delivered/Not Read: Indicates that participant has yet to access the invitation email
                                      • Completed (Edited): Indicates the participant has reopened the survey and resubmitted it
                                      • Incomplete (Edited): Indicates the participant has reopened the survey and clicked on ‘Save and Edit Later’
                                    • Accounts that have Auto-save enabled automatically save responses if a participant is idle on a survey page for five minutes. This feature, used with single-use links or passwords, saves partial submitted responses to the participant’s email address/password associated with the participant. These responses are marked as Incomplete under Track Survey.

                                    • Invitation Date
                                      This is when the invitation was sent.
                                    • Delivery status
                                      • Delivered: This email was successfully delivered to the participant.
                                      • Bounced: This email was not delivered. Click on the red Bounce icon for details of why the email bounced.
                                      • Bounced-Hard: This status indicates recent email sent to this address from the platform has been bounced back [not delivered] due to problems including Unknown host, Unknown user, Relay problem, or Any other technical problem.
                                      • Bounced-Soft: This status indicates recent email sent to this address has been bounced back [not delivered] due to a full recipient mailbox. If an email invitation is shown as bounced-soft, you can resend by selecting the record and clicking on ‘Resend Invite’.
                                      • Email Scheduled: This invitation has been scheduled to be sent on a future date.
                                      • Sent for Delivery: Indicates that the invitation is in the process of being sent.
                                    • Participation Date
                                      This is when the participant clicked Submit.
                                    • IP Address
                                      This is the participant’s IP address.
                                    • Email Message(s)
                                      Messages here were used as Invitations and/or Reminders.
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