Online Customer Survey

Choosing an online customer survey tool shouldn't be hard or time consuming.

Meet SoGoSurvey – the simple yet powerful online customer survey tool with the most features.

SoGoSurvey helps turn detractors into ambassadors

According to Capterra (a Gartner company), SoGoSurvey is the #1 rated survey platform in the world. Get SoGoSurvey's online customer survey tool to listen to your customers and gain key insights. Collect customer feedback all along a customer’s journey and use this data to make strategic and operational decisions.

Need sample customer surveys, templates, and questionnaires?

Finally: A survey tool that's powerful and affordable

Get the advanced options you need in our Customer Survey Tool and collect critical customer data at every touchpoint. Once results are in, our powerful reporting engine highlights insights to improve customer retention and customer acquisition.

Data Collection

Email based invitations

Website embeded feedback

SMS based Invitation

Mobile app and survey

Completely anonymous survey

Password protected invitations

Distribution via social media

Multilingual surveys

White-labelled surveys

Bring your own URL surveys

Pre-population

Data Analysis

Comparison report

Individual feedback review

Word cloud analysis

Statistical analysis

Segment and compare

Omni analysis

MS Office integration

Action

Response based email alert

Response based thank you

Salesforce integration

Realtime reporting

DISTRIBUTION CHANNELS

Email Public URL

SMS

Email Private Unique URL

Mobile

Website Intercepts

Social Media

API Based Invitation

Voice of the Customer (VOC)

Listen to your customers at every step of their journey to learn what they need, want, and expect – and why.

A/B testing and experiments

Find out what resonates with customers through A/B tests and experiments so you can make changes to lower your churn rate.

Superior support, around the clock

Never fear – you’re not alone! Talk to survey experts one-on-one 24/7. Our US-based support team is always standing by.

Employee engagement – The X factor

Employee and customer satisfaction are inextricably linked. We connect your data to reveal who or what may be costing you business.

Earn trust and loyalty in real time

Resolve customers’ complaints before they vent on social media. Define triggers and alerts to flag negative feedback instantly via email.

Reports at your fingertips

With one click, get a snapshot of survey results, or track trends to identify drivers of loyalty and dissatisfaction.

Web and mobile engagement

Develop a page-level dialogue with website visitors and buyers, and address issues in the moment.

Confidential and secure

Customers expect top-tier privacy and security, and we deliver. Plus, a little privacy goes a long way: confidential surveys get 300% more responses.

Call center process enablement

Integrate call center systems with CRM and survey data for a complete picture of the support experience your customers receive.

Always be branding

Customize colors and fonts, incorporate your company logo. Every survey is an opportunity to build the bond between your customer and your brand.

Designed for your (Yes, your!) satisfaction

Drag-and-drop your way to measuring customer experience and brand loyalty. We’ll do the rest.

Convenience pays off

Make responding easy – anytime, anywhere. Customers can access surveys from any mobile device, through email, via social media, and on the websites of your choice.

Experts in the art and science of Customer Satisfaction Surveys

To know what makes your customers happy – or more importantly, what doesn’t – you need lots of quality feedback. SoGoSurvey makes it easy to design surveys that customers are happy to take.

feat. 1

Voice of the Customer (VOC)

Listen to your customers at every step of their journey to learn what they need, want, and expect – and why.

feat. 3

A/B testing and experiments

Find out what resonates with customers through A/B tests and experiments so you can make changes to lower your churn rate.

feat. 2

Superior support, around the clock

Never fear – you’re not alone! Talk to survey experts one-on-one 24/7. Our US-based support team is always standing by.

feat. 5

Employee engagement – The X factor

Employee and customer satisfaction are inextricably linked. We connect your data to reveal who or what may be costing you business.

feat. 6

Earn trust and loyalty in real time

Resolve customers’ complaints before they vent on social media. Define triggers and alerts to flag negative feedback instantly via email.

feat. 4

Reports at your fingertips

With one click, get a snapshot of survey results, or track trends to identify drivers of loyalty and dissatisfaction.

feat. 7

Web and mobile engagement

Develop a page-level dialogue with website visitors and buyers, and address issues in the moment.

feat. 9

Confidential and secure

Customers expect top-tier privacy and security, and we deliver. Plus, a little privacy goes a long way: confidential surveys get 300% more responses.

feat. 8

Call center process enablement

Integrate call center systems with CRM and survey data for a complete picture of the support experience your customers receive.

feat. 11

Always be branding

Customize colors and fonts, incorporate your company logo. Every survey is an opportunity to build the bond between your customer and your brand.

feat. 12

Designed for your (Yes, your!) satisfaction

Drag-and-drop your way to measuring customer experience and brand loyalty. We’ll do the rest.

feat. 10

Convenience pays off

Make responding easy – anytime, anywhere. Customers can access surveys from any mobile device, through email, via social media, and on the websites of your choice.

Ask

Engage

Analyze

Manage customer satisfaction in real time with always-on NPS

SoGoSurvey makes it easy to implement a robust Customer Experience Management (CEM) program by creating a way for customers to offer feedback on the fly. Deployed in minutes, right on your website, NPS surveys measure satisfaction on the spot and automatically send you an NPS score at regular intervals. You’ll know exactly where you can improve customer service, inform product development, increase retention, and impede churn.

Surveys people like to take

It’s a no-brainer: engaging, personalized surveys get more responses, and SoGoSurvey offers everything you need to engage participants. Start by picking the right question for the right customer, whether it’s a rating scale, Net Promoter Score, or matrix grid. Spice things up with graphics and multimedia. Use pre-population to ensure your customer feels like a person, not a number. Cut to the chase and pre-fill what you know, then post-fill your follow-up. Fine-tune questions to fit each customer, and use branching to shape their path. Direct, short surveys are considerate of your customer’s time and deliver quality feedback.

Top shelf reporting

What do your customers value? Who are your most valuable customers? Asking questions is only the half of it. Answers need context. We put the tools in your hands: 14 powerful out-of-the-box reports give you results with just a few clicks, and offer endless ways to make them your own. Every report is presentation-ready and available in multiple formats. Whether reports are pre-designed or customized, you can quickly sift through responses and isolate data using your own criteria, like region, store locations, buyer type, or NPS score. Compare results by specific questions or benchmarks, and use the data to increase customer satisfaction, loyalty, and advocacy.

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