SoGoSurvey helps turn detractors into ambassadors
According to Capterra (a Gartner company), SoGoSurvey is the #1 rated survey platform in the world. Get SoGoSurvey's online customer survey tool to listen to your customers and gain key insights. Collect customer feedback all along a customer’s journey and use this data to make strategic and operational decisions.
Need sample customer surveys, templates, and questionnaires?
Finally: A survey tool that's powerful and affordable
Get the advanced options you need in our Customer Survey Tool and collect critical customer data at every touchpoint. Once results are in, our powerful reporting engine highlights insights to improve customer retention and customer acquisition.
Data Collection
Email based invitations
Website embeded feedback
SMS based Invitation
Mobile app and survey
Completely anonymous survey
Password protected invitations
Distribution via social media
Multilingual surveys
White-labelled surveys
Bring your own URL surveys
Pre-population
Data Analysis
Comparison report
Individual feedback review
Word cloud analysis
Statistical analysis
Segment and compare
Omni analysis
MS Office integration
Action
Response based email alert
Response based thank you
Salesforce integration
Realtime reporting
DISTRIBUTION CHANNELS
Email Public URL
SMS
Email Private Unique URL
Mobile
Website Intercepts
Social Media
API Based Invitation
Voice of the Customer (VOC)
Listen to your customers at every step of their journey to learn what they need, want, and expect – and why.
A/B testing and experiments
Find out what resonates with customers through A/B tests and experiments so you can make changes to lower your churn rate.
Superior support, around the clock
Never fear – you’re not alone! Talk to survey experts one-on-one 24/7. Our US-based support team is always standing by.
Employee engagement – The X factor
Employee and customer satisfaction are inextricably linked. We connect your data to reveal who or what may be costing you business.
Earn trust and loyalty in real time
Resolve customers’ complaints before they vent on social media. Define triggers and alerts to flag negative feedback instantly via email.
Reports at your fingertips
With one click, get a snapshot of survey results, or track trends to identify drivers of loyalty and dissatisfaction.
Web and mobile engagement
Develop a page-level dialogue with website visitors and buyers, and address issues in the moment.
Confidential and secure
Customers expect top-tier privacy and security, and we deliver. Plus, a little privacy goes a long way: confidential surveys get 300% more responses.
Call center process enablement
Integrate call center systems with CRM and survey data for a complete picture of the support experience your customers receive.
Always be branding
Customize colors and fonts, incorporate your company logo. Every survey is an opportunity to build the bond between your customer and your brand.
Designed for your (Yes, your!) satisfaction
Drag-and-drop your way to measuring customer experience and brand loyalty. We’ll do the rest.
Convenience pays off
Make responding easy – anytime, anywhere. Customers can access surveys from any mobile device, through email, via social media, and on the websites of your choice.
Experts in the art and science of Customer Satisfaction Surveys
To know what makes your customers happy – or more importantly, what doesn’t – you need lots of quality feedback. SoGoSurvey makes it easy to design surveys that customers are happy to take.
feat. 1
Voice of the Customer (VOC)
Listen to your customers at every step of their journey to learn what they need, want, and expect – and why.
feat. 3
A/B testing and experiments
Find out what resonates with customers through A/B tests and experiments so you can make changes to lower your churn rate.
feat. 2
Superior support, around the clock
Never fear – you’re not alone! Talk to survey experts one-on-one 24/7. Our US-based support team is always standing by.
feat. 5
Employee engagement – The X factor
Employee and customer satisfaction are inextricably linked. We connect your data to reveal who or what may be costing you business.
feat. 6
Earn trust and loyalty in real time
Resolve customers’ complaints before they vent on social media. Define triggers and alerts to flag negative feedback instantly via email.
feat. 4
Reports at your fingertips
With one click, get a snapshot of survey results, or track trends to identify drivers of loyalty and dissatisfaction.
feat. 7
Web and mobile engagement
Develop a page-level dialogue with website visitors and buyers, and address issues in the moment.
feat. 9
Confidential and secure
Customers expect top-tier privacy and security, and we deliver. Plus, a little privacy goes a long way: confidential surveys get 300% more responses.
feat. 8
Call center process enablement
Integrate call center systems with CRM and survey data for a complete picture of the support experience your customers receive.
feat. 11
Always be branding
Customize colors and fonts, incorporate your company logo. Every survey is an opportunity to build the bond between your customer and your brand.
feat. 12
Designed for your (Yes, your!) satisfaction
Drag-and-drop your way to measuring customer experience and brand loyalty. We’ll do the rest.
feat. 10
Convenience pays off
Make responding easy – anytime, anywhere. Customers can access surveys from any mobile device, through email, via social media, and on the websites of your choice.