Customer Satisfaction Survey

Keep customers coming back

Real-time feedback lets you spot customer trends and make targeted improvements to grow your business.

Citi Bank
Inova Health System
Duke University

Smart listening means learning from your customers

Customers call the shots, and authentic listening makes a measurable difference. Conduct your own research through a SoGoSurvey Customer Satisfaction Survey, Customer Feedback Survey, or Customer Experience Survey and find out what you need to do to keep your current customers happy – and attract new ones!

Features that make a difference

Performance Appraisal Surveys

Better Branding

Your logo, your style – keep your unique look through customized pages, invitations, and more.

instant reports

Real-Time Results

Collect instant feedback on customer perceptions and needs, allowing a clear view of trends.

Automatic responses

Instant Alerts

Get notified immediately when a response comes in, or when a negative answer is received. Instant awareness means you can proactively address the issue before customers voice concerns on social media.

Smart reports

Intelligent Analysis

Out-of-the-box reports let you drill down on specifics, looking at data by location, time period, or identified groups.

Customer Satisfaction Survey Templates and Questions

Use our expert-designed samples as they are, or modify them to meet your unique needs.

#1 Satisfaction Survey Solution for Customers

Fully Customizable

Advanced Survey Designs

alerts in real time

Easy to Use

instant reports

Instant Alerts

“I was blown away by how easy the product was to use, and yet had the incredible depth to do everything I wanted to do, including customized reports.”

- Joseph Shields, Carthage College

Joseph Testimonial

“The user interface is clear and very organized. I created my first online survey within just 30 minutes. I am very satisfied with the user interface and data analysis. Amazing survey tool.”

- Chi-Liang Yu, Ed.D. Instruction Technology, University of Houston

Chi-Lang Yu Testimonial

“I had never done a survey before, but SoGoSurvey was really user friendly and it was easy to create the survey. We sent it to 2,000 people.”

- Jenna Warner, University of Texas at Austin

Jenna Warner testimonial

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