More about Customer Satisfaction Survey

In today’s digital world, customer experience is more important than ever before. Customer satisfaction surveys are an invaluable tool in helping businesses retain customers, build on existing relationships, and start new ones.

The Customer Satisfaction Survey includes six key drivers of satisfaction: Access and Convenience, Attitude, Competence, Timeliness, Reliability, Information. To achieve the most meaningful results about their customers’ satisfaction, companies should assess which of these drivers are best suited for their products and services

Learn what your customers want more of, what products they like, and which services they dislike. Get the insights you need to keep them happy with our user-friendly online survey software. SoGoSurvey’s Customer Satisfaction Survey helps you reach your customers, analyze their responses, and produce professional reports to share with your company.

Sample Survey for Product Evaluation

Product Evaluation Survey

No matter where you are in the development process, there’s always room for improvement. Find out what your customers want to see.

Read More

Sample Survey for Retail Store Evaluation

Retail Store Evaluation

With increasing competition, on the street and online, make sure your customers are having the experience you’re hoping to provide.

Read More

Sample Survey for Help Desk Feedback

Help Desk Feedback Survey

Simply delivering the right answer isn’t enough. Find out immediately how satisfied your customers are with the support your team delivers.

Read More

Best Survey Tool


customers in 96 countries

Survey Company


left a competitor for us

Top Rated Survey Tool


BBB ratings

Survey Software


EU Safe Harbor Compliant