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More about Customer Satisfaction Survey

In today’s digital world, customer experience is more important than ever before. Customer satisfaction surveys are an invaluable tool in helping businesses retain customers, build on existing relationships, and start new ones.

The Customer Satisfaction Survey template includes six key drivers of satisfaction: Access and Convenience, Attitude, Competence, Timeliness, Reliability, Information. To achieve the most meaningful results about their customers’ satisfaction, companies should assess which of these drivers are best suited for their products and services.

Learn what your customers want more of, what products they like, and which services they dislike. Get the insights you need to keep them happy with our user-friendly online survey software. SoGoSurvey’s Customer Satisfaction Survey helps you reach your customers, analyze their responses, and produce professional reports to share with your company.

Sample Survey for Product Evaluation

Product Evaluation Survey

Hear from customers about their experiences with a specific product and your company overall.

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Sample Survey for Retail Store Evaluation

Retail Store Evaluation Survey

Gather valuable feedback following a customer's visit.

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Sample Survey for Help Desk Feedback

Help Desk Feedback Survey

Make sure help desk service is positive and transformative.

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