Customer Service Feedback Survey Template
Time to complete 7 minutes(approx.)
Successful organizations build loyalty by establishing long-term relationships with their customers, identifying their wants and needs, and providing the highest level of customer service.
In many ways, your customer service representatives are the voice and personification of your company. Your reps and support team are the front-line ambassadors for your business every day. Great customer service representatives will build relationships with your customers, ensure a positive experience every time, and nurture long-term loyalty.
Send the Customer Service Feedback Survey immediately after each customer interaction with your support team to gather insightful ideas from your customers and uncover areas that need improvement. Share these insights across the organization, determine new customer service goals, establish new procedures, and provide additional training where needed.