Customer Service Feedback Survey

Number of pages 4 Number of questions 21 Number of times used 6.2k+

Time to complete 7 minutes(approx.)

Good customer service is vital to the success of your business. This customizable Customer Service Feedback Survey will enable you to measure the quality of your customer support, improve areas in which your team is struggling, and help ensure customer satisfaction at every point of contact with your business.
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Successful organizations build loyalty by establishing long-term relationships with their customers, identifying their wants and needs, and providing the highest level of customer service.

In many ways, your customer service representatives are the voice and personification of your company. Your reps and support team are the front-line ambassadors for your business every day. Great customer service representatives will build relationships with your customers, ensure a positive experience every time, and nurture long-term loyalty.

Send the Customer Service Feedback Survey immediately after each customer interaction with your support team to gather insightful ideas from your customers and uncover areas that need improvement. Share these insights across the organization, determine new customer service goals, establish new procedures, and provide additional training where needed.

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