Help Desk Feedback Survey Template
Time to complete 3 minutes(approx.)
Your help desk is the first point of contact for customers when they have requests or problems with their purchases. As technology takes a lead in organizations today, creating and maintaining a responsive, results-oriented help desk has become critical for ongoing productivity and success.
Some of the most damaging publicity a company can receive is from unhappy customers complaining about the quality of your customer support. It’s simply not enough to assume callers are satisfied with the service they receive, even if their issues are resolved. Determining timeliness and efficiency, professionalism of personnel, the quality of responses, and many other factors are equally as important.
The Help Desk Feedback Survey is customizable, making it the ideal tool for gathering the precise feedback needed for the continuous improvement of your company’s help desk. You can efficiently collect the information you need to improve communication and service, and deliver outstanding performance and customer satisfaction.