Mobile Banking Survey

Number of pages 5 Number of questions 22 Number of times used 4.9k+

Time to complete 6 minutes(approx.)

The old adage ‘be where they are’ is certainly true in banking, with online and mobile banking emerging as the preferred ways to manage bank accounts. If you want to compete, the mobile experience you provide will soon become critical. The Mobile Banking survey asks the right questions to ensure you are meeting your customers’ mobile expectations.
Survey Template

A positive customer experience is channel sensitive—customers place a higher weight on digital experiences than on physical or call center channels. In fact, according to the American Banking Association (ABA), online and mobile banking are the two most preferred methods for consumers to manage their bank accounts.

However, success is not driven by just adding more bells and whistles, but rather the right features and benefits to satisfy customers’ needs. Competitive rates and fees matter, but innovative banks attract customers with the allure of a better customer experience. You need to ask right questions to understand customers’ mobile needs and expectations to discover the product or solution that’s just right for their individual situation.

Be proactive in keeping your customers happy and loyal. The Mobile Banking survey’s customizable template allows you to gather valuable feedback that could and will make a real difference in the customer experience—and your bottom line.

More...

Less

VIEW COMPLETE SURVEY

Or, click sign up free button to conduct Mobile Banking Survey

.

Download our amazing mobile app for free and get started! You may access our full browser version on the web, too.

RELATED SAMPLE SURVEYS

Please email us at support1@sogosurvey.com or fill out this form and we will contact you shortly.

 Yes No

x

Please call +1 (800) 646-0520 or fill out this form and we will contact you shortly.

x

Client

Company Size

Industries

Customer Since

Read more

Typical Rave Review

Description