More about Mobile Banking Survey

A positive customer experience is channel sensitive—customers place a higher weight on digital experiences than on physical or call center channels. In fact, according to the American Banking Association (ABA), online and mobile banking are the two most preferred methods for consumers to manage their bank accounts.

However, success is not driven by just adding more bells and whistles, but rather the right features and benefits to satisfy customers’ needs. Competitive rates and fees matter, but innovative banks attract customers with the allure of a better customer experience. You need to ask right questions to understand customers’ mobile needs and expectations to discover the product or solution that’s just right for their individual situation.

Be proactive in keeping your customers happy and loyal. The Mobile Banking survey’s customizable template allows you to gather valuable feedback that could and will make a real difference in the customer experience—and your bottom line.


Bank Branch Service Survey

Bank Branch Service Survey

Measure the success of your bank branches by the customer service they offer in every interaction and learn where and how to improve.

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Bank Internal Service Survey

Bank Internal Service Survey

Cooperation between teams is critical in keeping your organization running smoothly. Better coordination between employees means a better experience for customers.

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Credit Union Member Satisfaction Survey

Credit Union Member Satisfaction Survey

Measure the satisfaction of your credit union members or bank customers and capture the full picture of how they see you.

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