Customer Service Feedback Survey
Time to complete 5 minutes(approx.)
There’s no question: patients are customers, too. Collecting data on the quality of service they receive can go a long way toward improving their experience, growing your brand, and decreasing your chances of being blasted across social media for a negative issue that got out of hand.
The Customer Service Feedback Survey gives you the data you need to make a difference. Collect feedback on overall satisfaction, speed of service, and the pleasantness and knowledge of staff. Further, the survey asks patients about their loyalty and likelihood of recommending the practice or provider to friends and family. When the results are all good, that’s great news!
In most cases, though, it’s easy to identify areas for improvement, especially when diving into reports by location, procedure, or demographic details that matter most to your analysis. While you’re treating your patients, be sure you’re serving your customers well, too. The health of your practice depends on doing right by everyone involved, and diagnosing any issues early can put you on the fast track to a speedy recovery.
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