Experience management
solutions for IT

Optimize your IT operations and drive innovations with SoGoSurvey, the
most flexible and affordable platform for IT experience management.

An out-of-the-box solution

SoGoSurvey’s advanced feedback platform integrates with your current systems and processes so you can immediately begin collecting and analyzing data.
Surpass your competition
Improve Customer Retention

Understand
Key Drivers

Identify the trends, patterns, and key drivers behind customer loyalty metrics with advanced analytics.
Create Efficient Processes

Employ Easy
Integration

Work seamlessly across platforms with integrations that help you coordinate, respond, and identify critical insights instantly.
Ensure Data Security

Leverage
Advanced
Security

Security is at the heart of everything we do. We adhere to the leading global standards so your data remains yours alone.
Integrated for success
SoGoSurvey integrates with Salesforce, Microsoft Dynamics, Zendesk, and many other platforms. Create seamless processes with your CRM or other business systems to power efficiency.
Automate workflows and alerts across all of your systems.
Push and pull customer data from Salesforce and trigger critical actions with native SFDC integration.
Enable seamless communication between your software and our platform with API integration.
Insights that drive action — every step of the way
Easily Embed Surveys

Our plug-and-play functionality makes it easy to embed surveys in websites to capture the right responses at exactly the right time.

Improve Customer Onboarding

Understand pivotal pain-points by capturing key pieces of customer information to make the customer onboarding process more efficient and user friendly.

Enhance Products and Services

Leverage feedback that helps fine-tune your product or service road map by identifying service gaps.

Identify Customer Preferences

Learn which innovations will have the most impact and offer the best ROI with engaging customer surveys, then present those findings to stakeholders.

Powerful analytics to help you better understand your business

Read between the lines to capture audience sentiments, identify your key strengths and weaknesses, and course-correct to always stay a step ahead of competition.

Understand your Audience

Segment business sources to understand where revenue dollars are tied.

Spot Trends

Benchmark and compare data over time to view patterns and trends.

See the Correlation

Find critical relationships between multiple variables through crosstab analysis.

Identify the Next Step

Predictive analysis helps you see what’s around the curve.

Easily measure customer satisfaction and loyalty
SoGoSurvey gives you the power to measure CSAT and NPS scores across all touchpoints, so you’ll know where and when customer retention issues are occurring.
Collect data on ease-of-use: Are customers finding what they need?
Set rules and alerts to quickly follow-up and reduce churn
Automate survey distribution through FTP and API
Reporting made simple

Get a Quick Overview

Get instant, detailed results in just one click with the Omni Report

Customize Data Representation

Generate easy-to-understand data visualizations to reflect your point

Share Live Reports

Generate dynamic reports with real-time results, metrics, and insights

Filter Your Results

Automatically share reports and dashboard data with specific groups and easily compare product lines or services

Flexible and fully supported

Intuitive Interface
Simple to use dashboards and UI make it easy to get the information you need.

Powerful Customization
A comprehensive selection of question types helps you customize surveys according to your needs.

Easily Scalable
We grow with you. Advanced features, powerful integrations, and easy automation helps you capture the answers you need, always.

Exceptional Support
24/7/365 support, from self-serve options to live chat and scheduled calls, so you can keep moving forward.

Safe and secure

Top-tier, end-to-end security keeps your data locked tight.

ISO 27001 certified
Fully HIPAA compliant
SSL encryption and authentication
Data encryption in transit and at rest
Bring it all together

Get to the root of customer experiences by creating a culture of engagement and innovation.

EX
SoGoEX
KEEP STAFF AND MANAGEMENT ON THE SAME PAGE

With SoGoEX, you can gather important employee engagement data and learn what needs to be done to retain the best talent.

Increase engagement

Conduct performance evaluations and automatically distribute semi-annual satisfaction surveys—as well as frequent pulse checks.

Identify skills gaps

Assess the skills of your IT staff and learn where professional development and training will be required to help keep your employees ahead of the technological curve.

Don’t just take our word for it…

SoGoSurvey helps the world’s best tech companies deliver digital transformations. Here are their stories.

Stay a step ahead of your competition with insights that deliver maximum impact. 

Start collecting answers today with our professionally designed survey templates.

Join the strongest brands on the planet.


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