when they search for you online?
Establish a more meaningful relationship with guests at every stage with insightful surveys, personalized responses, and rapid follow-up throughs.
More data gives you better insights. Increase responses by reaching more customers across a platform of their choice with omnichannel distribution.
Learn insights about guests across their journey with you—across multiple touchpoints. Identify problem areas and address them in real-time.
Route customer satisfaction issues to the right team for immediate follow-up and resolution and set up rules and alerts to notify employees when serious security or safety incidents are reported.
Utilize data to become more agile and responsive to customer demand—and stay ahead of new competitors such as Airbnb and Vrbo.
Online reputation management
SoGoSurvey helps you understand what people are saying about you online and shows you where to focus your efforts to make improvements.
Improve conventions and meetings
Create more dynamic and profitable conventions and meetings by gathering feedback at multiple touchpoints during a hosted event.
Use professionally designed templates or craft your own pre-event feedback survey to tailor offerings and ensure that you meet expectations.
Schedule surveys and follow ups to collect post-event feedback that will assist with future planning as well as full event analysis.
Understand your audience
The responses are in – get into the granular details to understand key concerns and complaints to create an impactful experience.
Segment and compare responses over time and across conventions to understand changing patterns and preferences, effectively altering your offerings based on your audience.
Through multiple feedback channels and powerful analytics, SoGoSurvey helps you understand what parts of your loyalty programs are a success, and where changes need to be made.
of service—and respond immediately
With SoGoSurvey, you can collect feedback directly following check-in, booking, or any other service, and respond right away if the ratings are sub-par.
Drive customers to leave valuable feedback at a multitude of review sites—and boost your online reputation quickly.
Track responses as they come in and automate follow ups to improve the experience.
Keep an eye on changing trends employ corrective measures in time and host exceptional experiences.
Understand the factors that impact your metrics – and rectify them to deliver experiences that surpass expectations (and promote better online ratings)
Employ Powerful Segmentation
Tie guest data to responses to review data by segments like demographics, amenities used, purchases and upgrades, and more.
Identify Key Drivers
Parse the data to see the strengths and weaknesses of amenities and services.
Filter and Share
Compare data across locations and share with anyone who needs to know — managers, teams, and more.
Capture a Holistic Perspective
Combine experience data with operational data—such as booking or call center data—to develop a complete picture of the guest experience.
Give your employees—and especially frontline workers—the tools and training they need to provide truly memorable experiences for guests.