Customer segmentation and filtering
Sentiment and text analytics
CX report creation and management
CX report distribution
Key Driver Analysis
Customer churn prediction
What can SoGoCX do for you?
This easy-to-use yet powerful platform provides the tools you need to power business growth and develop keen insights into what your customers are thinking and feeling.
Discover what matters most
Key Driver Analysis reporting shows you where to take action. You’ll clearly understand the drivers and relationships revealed by your customers’ attitudes, needs, and behaviors.
Deliver the right information to the right people
SoGoCX’s role-based dashboards reinforce secure, centralized control while simultaneously giving everyone across your organization the data they need.
Stay ahead of trends
SoGoCX reveals customer experience developments at the aggregate and individual levels via CX reports and dashboards filtered by time, touchpoint, or other factors.
Tackle customer churn before it becomes a problem
With SoGoCX, you can understand how well you retain customers and utilize unified customer experience data to monitor for potential churn signals.
Understand your market more deeply
Personalize your customer experience programs by setting simple or complex conditions for drill-downs and targeting key segments for additional insights.
Analyze hard-to-quantify data
With automatic sentiment and text analytics, SoGoCX helps you to make changes based on what’s important to your customers by quantifying sentiment and categorizing topics in text-based feedback.
Improve marketing and product design
With aggregated operational and experience data, develop market intelligence by building a profile on what customers are interested in, their contact preferences, and their buying signals.
Get a handle on what your data really means
Customizable display options help you easily visualize everything from channel performance to key metrics like NPS, CES, CSAT, or customized CX metrics.
Share vitally important data across your organization
Quickly generate and send dynamic report links to enable real-time monitoring – and empower immediate action.
Promote efficiency so you can act quickly
One-click reports and saved customizations minimize effort while delivering easy-to-understand dashboards and automated analysis.