CX
SoGoCX

Take a deep dive into your data

SoGoCX helps you make sense of the information at your fingertips and uncover actionable insights in your customer experience data.

Identify your customer experience priorities and take action

Transforming data into understanding, SoGoCX helps you identify customer experience priorities—and drive decisions with the biggest impact.

Accelerate analysis
Customer segmentation and filtering
Sentiment and text analytics
Customer profiling
Statistical analysis
Share insights
Data visualizations
Role-based dashboards
CX report creation and management
CX report distribution
Prioritize actions
Trend analysis
Key Driver Analysis
Customer churn prediction

What can SoGoCX do for you?

This easy-to-use yet powerful platform provides the tools you need to power business growth and develop keen insights into what your customers are thinking and feeling.

Discover what matters most

Key Driver Analysis reporting shows you where to take action. You’ll clearly understand the drivers and relationships revealed by your customers’ attitudes, needs, and behaviors.

Deliver the right information to the right people

SoGoCX’s role-based dashboards reinforce secure, centralized control while simultaneously giving everyone across your organization the data they need.

Stay ahead of trends

SoGoCX reveals customer experience developments at the aggregate and individual levels via CX reports and dashboards filtered by time, touchpoint, or other factors.

Tackle customer churn before it becomes a problem

With SoGoCX, you can understand how well you retain customers and utilize unified customer experience data to monitor for potential churn signals.

Understand your market more deeply

Personalize your customer experience programs by setting simple or complex conditions for drill-downs and targeting key segments for additional insights.

Analyze hard-to-quantify data

With automatic sentiment and text analytics, SoGoCX helps you to make changes based on what’s important to your customers by quantifying sentiment and categorizing topics in text-based feedback.

Improve marketing and product design

With aggregated operational and experience data, develop market intelligence by building a profile on what customers are interested in, their contact preferences, and their buying signals.

Get a handle on what your data really means

Customizable display options help you easily visualize everything from channel performance to key metrics like NPS, CES, CSAT, or customized CX metrics.

Share vitally important data across your organization

Quickly generate and send dynamic report links to enable real-time monitoring – and action.

Promote efficiency so you can act quickly

Take the headache out of creating and managing reports with one-click reports and saved customizations. Build easy-to-understand dashboards and customer experience reports—and automatically compute key statistical factors to save time and effort.

make data-driven decisions that help your business thrive

SoGoCX shifts your company’s VoC efforts into high gear, with extensive feedback collection options and insightful analysis that help you put customers first.

Learn how

Join the strongest brands on the planet.


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