CX
SoGoCX

The customer experience platform

inspiring brand champions.

Engage your customers at every point on the journey with your company—and keep them coming back.

Capture the voice of the customer — and take action

Engaging customers means more than collecting feedback about their experiences. A complete customer experience platform, SoGoCX allows you to monitor customer sentiment throughout their journey with your company — not just at one moment in time.

With powerful analytics at your fingertips, you’ll have real insight into what your customers are thinking.

Build relationships that last

Solid customer experience software helps you craft a foundation of trust and loyalty with your customers, and create advocates who are passionate about your company.

fig. 01

Gather feedback

Collect both positive and negative customer feedback across multiple channels and touchpoints

fig. 02

Respond quickly

Deliver consistent but individually tailored responses to customer feedback

fig. 03

Analyze key metrics

Break down the numbers and dive into the experiences that make up the real VoC story

fig. 04

Discover insights

Make data-informed decisions based on accurate information, trends, and patterns

fig. 05

Improve retention

Promote efficiency and break down communication and data silos to provide timely communication with customers

Go for the “wow” factor.

SoGoCX helps you truly understand what motivates your customers, enabling you to go above and beyond to create memorable experiences.

ADJUST QUICKLY
Address pain points in real time
Respond quickly to customer issues, adapt to evolving demands in the marketplace, and align people, processes, and technology to meet current and future challenges.
LISTEN CLOSELY
Monitor customer sentiment
Track key metrics across seamless multi-channel feedback and turn detractors into promoters to boost your Net Promoter Score.
UNDERSTAND DEEPLY
Make the data work for you
Discover trends and patterns in customer sentiment and make course corrections where (and when) they matter most.

No more guesswork

Customer experience management is more than measurement—with SoGoCX, you develop a snapshot of your customers at multiple touchpoints during their interactions with your company. And with that kind of data at your fingertips, you’ll know what it takes to more deeply engage your customers and reduce churn.

Proactive, not reactive.

SoGoCX delivers a comprehensive customer experience software solution to streamline the customer journey -- every step of the way.

Proactive, not reactive.

SoGoCX delivers a comprehensive customer experience software solution to streamline the customer journey – every step of the way.

Plan

Build business value from the very start

Integrate

Bring together CX data and operational data

Analyze

Identify the best actions for the biggest ROI

Listen

Collect multi-channel feedback across the customer journey

Act

Respond and close the loop across any channel

Review

Systematically monitor all touchpoints and data

Join the strongest brands on the planet.


Client

Company Size

Industries

Customer Since

Read more

Typical Rave Review

Description