79%
left a competitor for us
100%
EU Safe Harbor Compliant
Why SoGoCX for VoC?
A voice of the customer program entails more than just collecting feedback. It’s an extensive customer experience approach that allows your business to closely monitor and analyze customer sentiment and—more importantly—put data at your fingertips so you can act quickly and proactively.
SoGoCX gives you powerful tools and resources to help you connect with your customers, respond quickly to their needs and expectations, and make the right decisions to fuel business growth.
SoGoCX is engineered to help you keep tabs on what your customers think about your business and your products.
Your customers should be the center of your business universe. But it’s not always easy to know what they’re thinking. With SoGoCX, you can capture the voice of your customers and focus on what they are saying about you.
With SoGoCX, you’ll be more in touch with your customers through multiple feedback channels, and that means better insight into your customers’ level of satisfaction, expectations, and feelings about your brand. With better information, you’ll be able to take informed and incisive actions.
Metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) are all important, but only provide a snapshot of customer sentiment. SoGoCX puts the power of a true VoC engine in your hands—with a comprehensive view into how your customers feel over time, at multiple touchpoints.
With SoGoCX, you can monitor trends in customer feedback and gain perspective into how your customers perceive your company or products over time. Armed with this kind of information, your VoC program can anticipate problems before they occur.
How do you know who your customers are and what they want from your business? Listen to what they tell you. SoGoCX helps you home in on customer expectations so you can better align your business with market demands—and that means more for your bottom line.
Your customers demand immediate action—especially if they have a problem. SoGoCX helps you monitor customer feedback and respond more quickly to potential issues. A quick response or resolution builds loyalty and keeps customers coming back for more.
Includes all Basic features and:
24/7 email support
Includes all Plus features and:
Expedited email support
Includes all Pro features and:
Priority email, phone & chat support
Includes all Premium features and:
Dedicated Account Manager
Typical Rave Review
Description