Your customers have something to say.
Ignoring them or taking too long to respond leads to customer churn and negative brand sentiment.
With SoGoConnect, you can capture customer feedback and route it to the right members of your team for swift action.
Collect feedback across multiple channels
Automate responses for quick resolution
Assign tickets to individuals or teams
Prioritize and personalize responses
Win over customers through swift action
Track trends to spot future issues
We take three things really, really seriously when it comes to connecting with your customers.
meet them where they are
Your direct line to customer sentiment
Provide customers with multiple channels for feedback—and keep tabs on it from a single dashboard.
work better together
Break down internal silos
Cross-team collaboration ensures proper feedback tracking and follow-through, so nothing falls between the cracks.
show them you care
Deliver better customer service
Convert conversation into action—take customer feedback to the next level through personalized responses.
Bring it all together
SoGoConnect is more than a ticketing system—it’s a complete customer experience tool that empowers you to monitor customer feedback, manage outreach and communication, resolve negative customer satisfaction issues before they escalate, and cultivate relationships throughout the customer lifecycle.
and raise expectations.
With SoGoConnect, you can take a proactive approach to the customer experience.
Collect and analyze valuable information about customer sentiment—both positive and negative
Make strategic changes based on data—not intuition
Address critical issues before they get worse
Track trends and drill down on why issues may be arising
Leverage positive feedback for referrals
Prevent churn by resolving customer complaints quickly
Increase customer loyalty through attentive communication