Customer experience management
solution for airlines

Take your CX to new heights with critical insights that
help inspire loyalty.

Are you making the most of your CX program?

Create exceptional travel experiences for your passengers and generate positive brand value with SoGoSurvey.
Nurture an exceptional experience
Create Connections

Engage
Travelers Across Channels

Reach flight shoppers and passengers through their preferred channels, including SMS, email, webforms, and mobile apps.
Get an Overview

Gain a 360-Degree Overview

Collect passenger insights throughout their journey—across multiple touchpoints. Identify problem areas and address them in real time.
Realign Priorities

Track the Customer
Journey

Utilize data to become more agile and responsive to passenger demand—gather feedback on new routes, schedules, amenities, and ancillary services.
Inspire loyalty with insights from SoGoSurvey
Improve
Your ROI

Boost passenger revenue per available seat mile (PRASM) and discover new opportunities for innovation.

Make Better Decisions

Better understand factors affecting cost per available seat mile (CASM) and the steps needed to reduce it.

Connect with Passengers

Deliver what your passengers need by understanding what they want and drive satisfaction.

Stay Ahead of Competition

Leverage data to become more agile and responsive to passenger demands with SoGoSurvey.

Online reputation management

SoGoSurvey helps you understand what travelers are saying about you online and shows you where to focus your efforts to make improvements.

Create the right kind of loyalty programs to attract frequent flyers.

Through multiple feedback channels, enhanced with powerful analytics, SoGoSurvey helps you understand what parts of your loyalty programs are a success, and where changes need to be made.

Tailor Your Offerings
Innovate new loyalty perks by learning what your passengers want, and what they don’t.

Ensure an Advantage
Analyze how your rewards and loyalty programs stack up against the competition, and take action to make yours a top selling point.

Automate Alerts
Create trigger-based alerts to reach frequent flyers at the exact right time and capture in-the-moment feedback.

Customize Experiences
Personalize offerings based on passenger preferences and create a more relevant experience.

Collect feedback at the time of service—and respond immediately

With SoGoSurvey, you can collect feedback directly following booking, check-in, or any other experience, and respond right away if ratings are sub-par.

Encourage travelers to leave valuable feedback at a multitude of review sites—and boost your online reputation quickly.
Track responses as they come in and automate follow-up.

Gain valuable insight into your business with advanced analytics and share the results

SoGoSurvey’s powerful analytics and advanced reports come together to
help you make data-informed decisions.

Detailed Reports

Generate out-of-the-box reports with just a few clicks to share with colleagues and managers.

Critical Drivers

Parse the data to see the strengths and weaknesses of amenities and services. 

Compare Experiences

Combine experience data with operational data—such as booking or call center data—to develop a complete picture of the customer experience.

Powerful Segmentation

Tie customer data to responses to review information by segments like demographics, booking preferences, upgrades, and more.

Overview Touchpoints

Compare data across multiple routes, airports, and more.

Get the complete picture

Create meaningful experiences that resonate with your passengers with complementary solutions that take every aspect into account.

CO
SoGoConnect
Deepen engagement where and when it matters

Establish a more meaningful relationship with passengers through personalized responses and timely follow through.

Route customer satisfaction issues to the right team for immediate follow-up and resolution
Set up rules and alerts to notify employees when security or safety incidents are reported
Prioritize issues and analyze where and why negative feedback is occurring
EX
SoGoEX
Help your employees go above and beyond

Give your cabin crews, booking agents, and other employees the tools and training they need to provide truly memorable experiences for passengers.

Find out what motivates employees to boost productivity and keep them engaged—and retain your top performers.
Assess the competencies of staff, identify learning gaps, and help them develop their professional skills so they can provide superior service.
Optimize your hiring and recruitment to help you find talent who can speak multiple languages and better assist international travelers.
Don’t just take our word for it

SoGoSurvey helps some of the best companies to better serve their customers. Here are their stories.

Catalyze your customer experience with insights that help you elevate the passenger journey.

Join the strongest brands on the planet.


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