Customer experience management
solution for airlines
Take your CX to new heights with critical insights that
help inspire loyalty.
Travelers Across Channels
Gain a 360-Degree Overview
Track the Customer
Boost passenger revenue per available seat mile (PRASM) and discover new opportunities for innovation.
Better understand factors affecting cost per available seat mile (CASM) and the steps needed to reduce it.
Deliver what your passengers need by understanding what they want and drive satisfaction.
Leverage data to become more agile and responsive to passenger demands with SoGoSurvey.
Online reputation management
SoGoSurvey helps you understand what travelers are saying about you online and shows you where to focus your efforts to make improvements.
Create the right kind of loyalty programs to attract frequent flyers.
Tailor Your Offerings
Innovate new loyalty perks by learning what your passengers want, and what they don’t.
Ensure an Advantage
Analyze how your rewards and loyalty programs stack up against the competition, and take action to make yours a top selling point.
Create trigger-based alerts to reach frequent flyers at the exact right time and capture in-the-moment feedback.
Personalize offerings based on passenger preferences and create a more relevant experience.
With SoGoSurvey, you can collect feedback directly following booking, check-in, or any other experience, and respond right away if ratings are sub-par.
Gain valuable insight into your business with advanced analytics and share the results
help you make data-informed decisions.
Generate out-of-the-box reports with just a few clicks to share with colleagues and managers.
Parse the data to see the strengths and weaknesses of amenities and services.
Combine experience data with operational data—such as booking or call center data—to develop a complete picture of the customer experience.
Tie customer data to responses to review information by segments like demographics, booking preferences, upgrades, and more.
Compare data across multiple routes, airports, and more.
Create meaningful experiences that resonate with your passengers with complementary solutions that take every aspect into account.
Establish a more meaningful relationship with passengers through personalized responses and timely follow through.
Give your cabin crews, booking agents, and other employees the tools and training they need to provide truly memorable experiences for passengers.