Law firm burnout is a real issue, and disinterested or disgruntled staff and lawyers can set off a cascade of events that negatively impact firm revenue, reputation, and stability. Losing skilled employees drains both institutional knowledge and critical expertise. Unhappy lawyers make for unhappy clients, which can put your firm at risk. Dissatisfied clients are much less likely to pay their bills, some will leave, and some may even sue, claiming professional negligence. When lawyers leave, client relationships may suffer, business may be lost, and worst case, the departing attorney could compromise security.
To understand how well the firm functions day-to-day, you need as many people to weigh in as possible. Online surveys see high rates of participation, not least due to the flexibility and convenience of responding wherever, whenever, at work or on mobile devices. Plus, by scheduling automated reminders, you make it easy for busy lawyers and staff to contribute their feedback to your law firm survey.
Do your attorneys feel the firm is headed in the right direction? How satisfied are they with compensation? How do they perceive firm culture and work/life balance? They may be unwilling to answer honestly in person, but given the opportunity to provide anonymous feedback or know that their responses are confidential, you can pinpoint opportunities to improve operations, open channels of communication, and create a strong, stable base of support.
A thriving firm with a great reputation attracts high-quality attorneys and administrators, helping to secure long-term growth and success. Discover how associates feel about their learning opportunities and assignments, and how staff feel about their advancement prospects. Armed with that knowledge, you can develop better mentoring and training programs and ensure you’re retaining and attracting top talent.
Providing lawyers and staff with honest feedback can be a sensitive proposition. But if the feedback is personally or politically negative, having data to back up your claims makes uncomfortable conversations easier and the path to change clearer.