CX
SoGoCX

Close the loop with your customers

Take your customer experience management to the next level
through a closed-loop ticketing system.

CX management is about more than feedback.

Customer feedback is important, but it’s what you do with it that matters most. Properly tracking and resolving customer issues is the critical final step that turns customers into lifelong brand advocates.

Follow up the right way.

Every time.

SoGoCX empowers you to monitor customer feedback, manage outreach and communication, and resolve negative customer satisfaction issues before they escalate.

fig. 01

Collect

Collect feedback across multiple channels

fig. 02

Response

Automate responses for quick resolution

fig. 03

Assign

Assign tickets to the right people

fig. 04

Communication

Prioritize and personalize responses

fig. 05

Resolve

Win over customers through swift action

fig. 06

Predict

Track trends to spot future issues

Dropping the ball is not an option.

Your customers expect timely responses. What’s more, they demand quick a resolution to problems or complaints. With SoGoCX, you’ll not only meet those expectations, you’ll exceed them.

Wrap it up

with a CX bow.

With SoGoCX, nothing falls between the cracks. Customer interactions are tracked, monitored, and routed to the right hands for a speedy resolution.

Delivery

Customer feedback is automatically routed to the relevant team for response and resolution.

Follow-up

Elevate and organize feedback status so critical issues get handled first.

Triage

Elevate and organize feedback status so critical issues get handled first.

Communication

Customer feedback is automatically routed to the relevant team for response and resolution.

Resolution

Once the issue is resolved, case closed. Your customer is now more likely to do business with you again or spread the word about the positive experience.

our promise to you

SoGoCX gives you the tools to follow up with customers and address their concerns—and that translates into a more positive, engaging customer experience.

Just some more
happy customers.

“Most user friendly platform”

I really appreciate how customizable SoGoSurvey is as a whole from the various question types to reporting to being able to easily replicate past surveys and tweak/update them as needed. Definitely the most user friendly platform I’ve used to date. Last, but certainly not least, we also appreciate the generous nonprofit discounts also available at each subscription level.

Sarah Keller

Senior Associate, Strategic Communications
International Council on Clean Transportation

“Deliver a complex survey in a user-friendly format”

"As an analyst at American Association of Critical-Care Nurses, I create in-depth customer surveys on our educational programs. I love SoGoSurvey's advanced branching tools. They help me deliver a complex survey in a user-friendly format and still get the detailed information I need."

Tracey Birosak

American Association of Critical-Care Nurses

“Amazing support”

"Amazing support, robust enterprise-grade survey platform. I have been very pleased with the automation and process improvement that SoGoSurvey has enabled our team over our previous provider. It’s really a night and day difference. When we have needed changes or have had issues, the team always does their best to quickly address them effectively. Highly recommend."

Jackson Troxel

Healthiest Employers® Program Manager
Springbuk

“I get the detailed information I need.”

"All of your customer properties such as Customer Information, Action Buttons, Timeline, and Categories are on the ticket—no more switching between different systems to find the information you need."

Jackson Troxel

Healthiest Employers® Program Manager
Springbuk

“The most user friendly platform.”

"Gather customer feedback—whether in the form of questions, compliments, concerns, or suggestions—from multiple channels, including your company app, SMS, social."

Jackson Troxel

Healthiest Employers® Program Manager
Springbuk

“Amazing support”

"Every ticket in SoGoConnect is assigned a category, based upon your industry. You can instantly see the status of every conversation—whether additional follow-up is needed or if an issue has been satisfactorily resoled."

Jackson Troxel

Healthiest Employers® Program Manager
Springbuk

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Keep your customers coming back for more by closing the loop.

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