Embed Customer Experience or Go Home

Don’t fall prey to single-channel blindness. Power cross-organizational analytics for end-to-end customer experience management and improvement strategies.

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Keep Customers Close

Scale Your Customer Experience Capabilities as Your Base Grows

Enhance every aspect of customer experience, improve conversion rates, and streamline all data management with our Customer Experience Management software. Using the most secure customer survey platform available, you can conduct targeted outreach, customize your messaging, and focus on specific market segments without expanding your in-house IT team.

  • Customizable and scalable digital campaigns improve customer retention and customer loyalty by engaging customers via their preferred contact method.
  • Comprehensive view of all relevant data on every campaign and communication stream through our platform.
  • Mobile access and alerts are available worldwide through web interface or native app.

Transform Customer Experience Management with Superior Survey Tools

To deliver the best customer experience management software, we give you complete control of survey administration and data analysis across every channel. Understanding what drives action and engagement with your organization is key to building a comprehensive customer experience strategy that evolves with you. Our customer survey platform gives you the measurement tools and metrics you need without locking you in to cookie-cutter responses.

Personalized Engagement

Whether it's a two-question survey or a detailed feedback form, personalize every interaction with specific customer survey questions that matter to you and your audience.

Anticipate Issues

Based on previous customer experiences, various analytics, and past online issues, predictive modeling helps you intercept problems before they impact your business.

Expedited Communications

Distributing data to the right teams at the right time prevents response bottlenecks and encourages innovation.

Full Brand Awareness

With total control over every aspect of your company’s customer experience management software, you can shape your brand positioning in your market sector and beyond.

One Source for Customer Experience Management

  • Craft compelling customer experience surveys, distribute anywhere in the world, and track in real time.
  • Build surveys, quizzes, and outreach forms for distribution on our traditional web interface or native app.
  • Take advantage of dozens of features including predictive learning and geolocation.
  • Connect with smarter, shorter, personalized customer survey questions.

Translate Customer Experience Data into CX Solutions

Your survey is over and you've got lots of quality data. Now what? Our focused reports go beyond data analysis to reveal the business implications of your results. Share the right information with the right decision makers so that they can develop an informed, effective customer experience strategy.

Key Drivers Analysis (KDA)

Analyze potential correlations between important variables and key metrics to better understand where your resources can have the most impact.

React Quickly to Customer Issues

Real-time text and messaging reports provide immediate access to customer feedback. Flag customer concerns as responses come in and address issues as they arise.

Always Responsive

Engage customers instantly with automated responses based on predicted behaviors and create opportunities to convert negative experiences into positive ones.

Leverage Net Promoter Score (NPS)

NPS is an essential metric of Customer Experience Management. Our live reporting and automated outreach lets you quickly identify and address your at-risk customers.

Our Client List Keeps Growing*

*Ask us more about our Retention Tools.

“I love using SoGoSurvey! The dashboard is user-friendly and offers amazing flexibility for all of our survey and analytics needs. SoGoSurvey had the standard functionality we needed and all of the advanced bells and whistles we wanted at a reasonable price.”

Renita Bryant

Founder

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Customer Experience Overview

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