Scale Your CX Capabilities as Your Base Grows
Enhance every aspect of customer experience, improve conversion rates, and streamline all data management with our Customer Feedback platform. Using the most secure online service available, you can focus on targeted outreach, customized messaging, and targeted market segments without expanding your in-house IT team.
- Customizable and scalable digital campaigns that improve customer retention and customer loyalty by engaging customers via their preferred method of contact.
- Complete worldview of all relevant data on every campaign and communication stream through our platform.
- Mobile access and alerts available worldwide through web interface or native app.
Your Brand + SoGoSurvey’s Platform = Unparalleled Customer Experience
Our CX philosophy is simple: Giving you complete control of the distribution and data management across every possible channel provides the ability to deliver the best customer experience possible.
Whether it's a two-question survey or a robust feedback form, every interaction should feel personalized to every customer.
Seeing the Future via Data
Predictive modeling is based on various analytics, previous experiences, and monitoring online issues to help you intercept problems before they impact your business.
Seeing Inside and Out
Distributing data throughout your organization across all channels prevents response bottlenecks and encourages innovation.
Full Brand Awareness
Metrics and sales are one thing. Reputation is another. Owning and controlling every aspect of your company’s CX will let you view and shape your own brand positioning in your market sector and beyond.
Manage Everything From a Single Source
- Craft and distribute amazing messaging from anywhere in the world, all trackable in real time.
- Build surveys, quizzes, and feedback outreach via our traditional web interface or native app.
- Utilize dozens of features including predictive learning and geolocation to improve your brand profile.
- Offer smarter, shorter, and personalized connections at every stage of the customer experience.
Reporting that Matters with Data that Inspires
More data doesn't help. Getting the right data to the right people right away, though, makes a big difference. SoGoSurvey makes it easy to connect customer feedback data with those in your organization who will benefit most and take follow-up action.
Analyze potential correlations between important variables and key metrics to better understand where your resources can have the most impact.
Text and messaging analytics allows feedback to reviewed, flagged, and processed immediately, generating real opportunities to address consumer concerns.
Automated responses based on predicted behaviors give customers instant engagement, creating opportunities to convert negative experiences into something that is brand positive.
NPS is recognized as one of the essential metrics in Customer Experience Management. Our live data reporting and automated outreach lets you identify which customers are at risk.
“I love using SoGoSurvey! The dashboard is user-friendly and offers amazing flexibility for all of our survey and analytics needs. SoGoSurvey had the standard functionality we needed and all of the advanced bells and whistles we wanted at a reasonable price.”
SoGoSurvey’s Customer Research Platform