Beat churn with Net Promoter Score
Straightforward and simple, Net Promoter Score (NPS) is the only customer satisfaction metric that’s a proven indicator of growth. With SoGoSurvey, NPS is baked right in. Uncover the ambassadors and detractors of your business and brand, and make informed changes to lower your churn rate.
Experts in the art and science of Customer Satisfaction Surveys
(So you don’t have to be)
To know what makes your customers happy – or more importantly, what doesn’t – you need lots of quality feedback. SoGoSurvey makes it easy to design surveys that customers are happy to take.
Need a head start? Our polished, proven templates get you off and running!
Manage customer satisfaction in real time with always-on NPS
SoGoSurvey makes it easy to implement a robust Customer Experience Management (CEM) program by creating a way for customers to offer feedback on the fly. Deployed in minutes, right on your website, NPS surveys measure satisfaction on the spot and automatically send you an NPS score at regular intervals. You’ll know exactly where you can improve customer service, inform product development, increase retention, and impede churn.
Surveys people like to take
It’s a no-brainer: engaging, personalized surveys get more responses, and SoGoSurvey offers everything you need to engage participants. Start by picking the right question for the right customer, whether it’s a rating scale, Net Promoter Score, or matrix grid. Spice things up with graphics and multimedia. Use pre-population to ensure your customer feels like a person, not a number. Cut to the chase and pre-fill what you know, then post-fill your follow-up. Fine-tune questions to fit each customer, and use branching to shape their path. Direct, short surveys are considerate of your customer’s time and deliver quality feedback.
Top shelf reporting
What do your customers value? Who are your most valuable customers? Asking questions is only the half of it. Answers need context. We put the tools in your hands: 14 powerful out-of-the-box reports give you results with just a few clicks, and offer endless ways to make them your own. Every report is presentation-ready and available in multiple formats.
Whether reports are pre-designed or customized, you can quickly sift through responses and isolate data using your own criteria, like region, store locations, buyer type, or NPS score. Compare results by specific questions or benchmarks, and use the data to increase customer satisfaction, loyalty, and advocacy.
|“||I really value the ability to receive real time alerts for responses that meet certain criteria, like low ratings.”|