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Customer Experience Surveys

Customer satisfaction, pure and simple

Deploy customer experience surveys that drive business growth.

Beat churn with Net Promoter Score

Straightforward and simple, Net Promoter Score (NPS) is the only customer satisfaction metric that’s a proven indicator of growth. With SoGoSurvey, NPS is baked right in. Uncover the ambassadors and detractors of your business and brand, and make informed changes to lower your churn rate.

Experts in the art and science of Customer Satisfaction Surveys

(So you don’t have to be)

To know what makes your customers happy – or more importantly, what doesn’t – you need lots of quality feedback. SoGoSurvey makes it easy to design surveys that customers are happy to take.

Voice of the Customer (VOC)

Listen to your customers at every step of their journey to learn what they need, want, and expect – and why.

A/B testing and experiments

Find out what resonates with customers through A/B tests and experiments so you can make changes to lower your churn rate.

Employee engagement – The X factor

Employee and customer satisfaction are inextricably linked. We connect your data to reveal who or what may be costing you business.

Free Survey Templates

Web and mobile engagement

Develop a page-level dialogue with website visitors and buyers, and address issues in the moment.

Call center process enablement

Integrate call center systems with CRM and survey data for a complete picture of the support experience your customers receive.

simple design

Designed for your (Yes, your!) satisfaction

Drag-and-drop your way to measuring customer experience and brand loyalty. We’ll do the rest.

Superior support, around the clock

Never fear – you’re not alone! Talk to survey experts one-on-one 24/7. Our US-based support team is always standing by.

instant reports

Reports at your fingertips

With one click, get a snapshot of survey results, or track trends to identify drivers of loyalty and dissatisfaction.

Committed to customer success

Earn trust and loyalty in real time

Resolve customers’ complaints before they vent on social media. Define triggers and alerts to flag negative feedback instantly via email.

Confidential and secure

Customers expect top-tier privacy and security, and we deliver. Plus, a little privacy goes a long way: confidential surveys get 300% more responses.

Always be branding

Customize colors and fonts, incorporate your company logo. Every survey is an opportunity to build the bond between your customer and your brand.

Convenience pays off

Make responding easy – anytime, anywhere. Customers can access surveys from any mobile device, through email, via social media, and on the websites of your choice.

Need a head start? Our polished, proven templates get you off and running!

Customer Feedback

Customer Feedback

Know how customers feel in real time so you can make the improvements you need to make a difference immediately.

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Customer Satisfaction

Customer Satisfaction

Build a systematic plan for regularly learning from your customers and benefit your bottom line, too.

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Customer Loyalty

Keep customers coming back by learning what they are looking for and how you make the grade.

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Measure Customer Experience with Net Promoter Score

Manage customer satisfaction in real time with always-on NPS

SoGoSurvey makes it easy to implement a robust Customer Experience Management (CEM) program by creating a way for customers to offer feedback on the fly. Deployed in minutes, right on your website, NPS surveys measure satisfaction on the spot and automatically send you an NPS score at regular intervals. You’ll know exactly where you can improve customer service, inform product development, increase retention, and impede churn.

Surveys people like to take

It’s a no-brainer: engaging, personalized surveys get more responses, and SoGoSurvey offers everything you need to engage participants. Start by picking the right question for the right customer, whether it’s a rating scale, Net Promoter Score, or matrix grid. Spice things up with graphics and multimedia. Use pre-population to ensure your customer feels like a person, not a number. Cut to the chase and pre-fill what you know, then post-fill your follow-up. Fine-tune questions to fit each customer, and use branching to shape their path. Direct, short surveys are considerate of your customer’s time and deliver quality feedback.

Segment Customers with NPS Survey
Top Shelf Reporting

Top shelf reporting

What do your customers value? Who are your most valuable customers? Asking questions is only the half of it. Answers need context. We put the tools in your hands: 14 powerful out-of-the-box reports give you results with just a few clicks, and offer endless ways to make them your own. Every report is presentation-ready and available in multiple formats.
Whether reports are pre-designed or customized, you can quickly sift through responses and isolate data using your own criteria, like region, store locations, buyer type, or NPS score. Compare results by specific questions or benchmarks, and use the data to increase customer satisfaction, loyalty, and advocacy.

I really value the ability to receive real time alerts for responses that meet certain criteria, like low ratings.
Chris Williams, Quality Analyst

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