The Customer Research Platform with Data Security at its Core

Some of the world's top brands trust the SoGoSurvey CX platform for its focus on data security and its advanced, extensive feature set.

Casual Conversations Across Continents

Reach out to your customers around the world as if they lived in your neighborhood, strengthening your understanding of the market with a more robust collection of insights.

  • Our database of templates and easy to use design tools let you launch new surveys and connect in minutes.
  • Engage with customers via their favorite channel, including email, SMS, mobile apps and many more.
  • Dynamic data collection tools in our system adapt intelligently to customer feedback in real time.
  • Generate and distribute tailor reports built on industry standard metrics (NPS, CSAT, CES) to gain true insight into your customer’s experience.
  • Gather touchpoint feedback in a single question or conduct a full annual customer satisfaction survey – building brand trust all along the way.

Good Data Leads + Powerful Insight = Improved CX

Net Promoter Score (NPS)

Predict customer behavior by breaking down your NPS data, gauging customer loyalty, and addressing those who might be looking elsewhere.

Customer Satisfaction (CSAT)

Focusing on your products and services, a strong CSAT report helps you determine where to implement improvements and take full control of your customer experience management.

Customer Effort Score (CES)

CES data shows how much time and effort customer spend to get their questions answered and problems solved, making it easy to anticipate and address issues before they arise.

Key Driver Analysis (KDA)

Dig into the data to find what is truly motivating the customers in your market. Understanding the key elements that drive sales and engagement lets you allocate resources wisely as you improve your overall customer experience.

Fully Secure. Fully Supported. No IT Degree Required

SoGoSurvey's CX Platform is built to provide users of all levels with the tools and resources to deliver top-tier customer experiences.

One of the leading reasons listed for seeking a new CX Platform is lack of support from the existing service provider.

‘80% of our new clients sign up for SoGoSurvey to replace their existing CX tools.’

By 2020, customer experience will overtake price and product to become the key factor in customer choice, a Walker study suggests.

Knowledge and Growth Across Your Entire Organization

Actionable data is the foundation to organizational progress, but only if it shared promptly with key stakeholders. Automate your reporting and distribution to support internal and external growth simultaneously.

  • Automate your reporting to leadership across all departments, generate task-specific analysis to support new product development, or build your next campaign based on what motivates your base right now.
  • Full platform integration with Salesforce, Google Analytics, and other business essentials, lets you share and deploy data without breaking stride.

Our List of Clients is Growing*

*Ask us more about our Retention Tools.

"SoGoSurvey has always have been prompt with responses and phone calls, courteous when we failed to understand and quite intuitive when we required help. We continue to be pleased with SoGoSurvey. Let it be said we think of SoGoSurvey and its people as partners.”

John Butorac

CEO

WR STRATEGIC

“User-friendly, SoGoSurvey has great functionalities in terms of data analysis.”

Christian Tesch

Business Analyst

“I love using SoGoSurvey! The dashboard is user-friendly and offers amazing flexibility for all of our survey and analytics needs. SoGoSurvey had the standard functionality we needed and all of the advanced bells and whistles we wanted at a reasonable price.”

Renita Bryant

Founder

So Much More Than What’s in the Box.

  • A digital platform of powerful tools easy enough for anyone to use – from customer research management neophytes to experienced CX pros
  • The highest-level security ratings in the marketplace
  • World-class technical support and resources available around the clock
  • Customized builds and integrations available

Please email us at support1@sogosurvey.com or fill out this form and we will contact you shortly.

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"Incredibly superior."Yanina SilvaSenior Consultant, Gerrard Brown