Fast, Free, and Functional: The Perfect Fit

Whether you serve ten renters or a thousand, feedback is critical. Conducting regular satisfaction and follow-up surveys improves real-time understanding so you can take action to make a difference.

You don’t need to be a market research expert to gather meaningful data about current and prospective residents. SoGoSurvey’s Residential Survey Package provides you with a ready-to-go set of professionallydesigned tools to elicit candid, honest feedback.

  • Annual Resident Satisfaction Surveys
    How well are you doing overall? What amenities need to be improved? What do residents like best about the property? Would they recommend it to their friends?
  • Move-In Follow-up Surveys
    The first few weeks after someone moves in are critical. Does the renter feel that everything went well? Learn how to improve the process.
  • Maintenance Follow-up Surveys
    Was the problem fixed? Were personnel friendly and professional? You need to know whom to hire to make sure the work is done well and on time.
  • Pre-Lease Renewal Surveys
    Learn whether the property is meeting expectations – or whether you’ll soon have an open apartment to rent.
  • Satisfaction Surveys for AirBnB, HomeAway, or other vacation property owners
    Make sure the people responsible for cleaning the house are doing a good job, that the key hand-off works smoothly, and that the amenities are in working order.
  • Prospective Renter Follow-up Surveys
    Discover how well your sales team is showing off the property, and the prospect’s impression after a visit or tour.

Useful online forms

Prospective Renter Follow-up

Prospective Renter Follow-up

Gain feedback on visitors’ impressions and figure out what you can do to improve your success rate.

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Tenant Satisfaction Survey

Tenant Satisfaction Survey

Regularly collect feedback from tenants to ensure they’re satisfied and comfortable.

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Maintenance Request Form

Maintenance Request Form

An always-on reporting tool makes it easy for tenants to report issues. Instant alerts for your team make follow-up easy, too.

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Powerful Resident Satisfaction Reports

Conducting a survey is just the start. With SoGoSurvey’s Residential Survey Package, you’ll get instant and
comprehensive online reports so you can follow up immediately.

  • Evaluate satisfaction ratings at a glance with easy-to-understand metrics.
  • View trends by month, quarter, and year to gauge the success of the changes you implement.
  • Collect resident testimonials and satisfaction ratings to use in marketing materials.
  • Act quickly to resolve problems. If a resident gives a negative response, an instant alert can be sent to the member of your team best suited to address the issue immediately.

Conducting regular feedback and incident surveys is an easy way to improve resident satisfaction and to ensure that your renters stay with you.

Come home to SoGoSurvey today!

  • Fast-track your Resident Satisfaction Survey with easy-to-use templates
  • Reach tenants anywhere – email, mobile, website, Facebook, Twitter
  • Apply rules to avoid over-surveying
  • Import and manage contact lists with a complete Contact Manager
  • Send pre-set reminders, track bounce rates, and check opt-outs
  • Analyze customer feedback instantly with presentation-ready reports

"It's an excellent product for a very good price! SoGoSurvey saved us thousands of dollars over using a different software. And we love, love, love the technical support."

- Chrissy Morse, World Vision

World Vision

“SoGoSurvey is flexible and customized, allowing me to create any type of survey needed with a specific look. It’s really easy to use, too – both to create a survey and then to analyze the results in numerous ways.”

- John Butorac, Cargill



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