Patient perceptions and expectations of quality of care and service are personal and subjective. Even so, the practical reality is that high patient satisfaction survey scores correlate to increased funding, higher profits, more productive employees and physicians, better staff retention, and fewer malpractice lawsuits.
Engaging patients about each aspect of their care experience is key to improving outcomes and shaping their ultimate judgments. Using timely surveys, providers can address negative impressions in the moment, and take advantage of positive feedback to secure valuable testimonials, recommendations, and reviews.
Our professionally-designed, CMS-compliant survey templates help all types of healthcare providers – hospitals, clinics, physicians, and dentists – gather the critical information needed to address challenges at all steps in the patient journey. Deploy one of our sample online surveys as-is (including the HCAHPS Survey), customize it to your needs, or design a survey from scratch. All your surveys are saved for future use, allowing you to revise and adapt them to meet evolving needs.
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"It works! We highly recommend SoGo for business improvement results through surveys."
Mark Pearl, MD and Founder
The Center for Morton’s Neuroma
Efficient, attentive communication with patients, as well as their families and caregivers, is at the heart of patient satisfaction and drives positive outcomes. But patients’ perceptions of the quality of care they’ve received often differ from how doctors and staff view their own performance. Your team’s ability to relate to patients dramatically affects how patients judge their overall experience. HCAHPS surveys and other healthcare feedback surveys can help build this understanding.
Surveys help identify weak spots and strengths, and highlight where your doctors, staff, and administration can make impactful changes. Use strategically timed surveys to immediately engage the patient after a treatment, a visit, or a hospital stay to resolve any issues before they describe their experience to friends and family, on social media, and online review sites.
Make a habit of attentive, responsive care
Family and caregivers rely on healthcare professionals to assuage concerns and clarify information, often in stressful situations. But in a busy hospital, clinic, or doctor’s office, patients report not feeling heard or feeling “treated like a number”. Our Dental Care Satisfaction Survey asks questions that pinpoint the circumstances where patients felt a lack of attentiveness and responsiveness. Understand the patient experience better by using one of our many professionally designed sample surveys to measure what matters most, so you can make each patient feel like your only patient.
Develop a dialogue with patients now – or hear about it later
Patients often say they feel out of the loop, unable to get clear information and answers from doctors, nurses, and staff. Our proven survey templates like HCAHPS Survey and Clinic Evaluation Survey uncover where more transparency and inclusiveness can improve patient satisfaction. With data-driven insights, you can implement staff training programs and even technology to help engage patients and give them more access to their healthcare team.
Win over patients with a team approach to care
Doctors and nurses, technicians and administrators, reception and housekeeping – everyone has an impact on the patient experience. That’s why a team approach is essential to improving patient satisfaction. Expert-designed surveys like Employee Internal Satisfaction Survey help to identify where communication breaks down so you can strengthen the bonds between team members, get everyone on the same page, and reduce mistakes.
TREATMENT AND CARE
From the moment patients enter an emergency room, or begin any visit or treatment, they need to feel they can trust and rely on their care team of doctors, nurses, technicians and staff. Patient care can be subject to sensitive transitions, communication challenges, and even procedural hiccups, but regardless, patients expect respect and empathy, transparency and organization.
With so many touchpoints along the patient care journey, HCAHPS surveys and other feedback surveys help to home in on exactly where calculated improvements will result in higher patient satisfaction and transform the patient experience.
Is your pain management suffering?
Pain management is one of the greatest challenges for healthcare providers and their patients. No patient should suffer needlessly, waiting for access to a pain specialist or without a plan to mitigate their discomfort. Good team collaboration eliminates patients’ confusion and frustration. Our expert-designed online surveys gather feedback to help isolate breakdowns in communication and coordination in the pain management process.
Don’t put patient safety at risk
Everyone plays a role in patient safety, whether it’s preventing patients from slips and falls, to administering and monitoring prescriptions, to following best practices for tests and treatments. A lack of clarity and communication can have disastrous consequences. Our carefully crafted sample surveys like Health Insurance Evaluation and Hospital Concern for Patient Satisfaction Survey help identify potential safety and risk management issues so providers can appropriately adjust their workflows and treatment methods.
Reduce confusion through smoother care transitions
Inefficiencies and miscommunication along the healthcare journey can make patients and caregivers feel confused, and their concerns trivialized. By contrast, an efficient clinical workflow which facilitates clear, responsive communication and engages patients creates a positive experience and better outcomes. Survey templates like our Staff Performance Feedback ask questions designed to pinpoint where the care process can be made more seamless and less stressful.
Clearer care directives mean better outcomes for all
Patients often don’t follow through on the advice and instructions of healthcare providers. For example, nine out of 10 hospital patients can’t accurately remember discharge instructions when they get home. Patients who understand their care plan are more likely to follow treatment, make better choices, adjust behaviors, and stick to the directives. Our field-tested sample surveys measure how well patients adhere to post-treatment/post-visit instructions, and highlight areas for improvement.
Diagnose service issues before they escalate
Every aspect of the patient experience – from the ease of patient intake, to the presence and attention of medical staff, to the clarity of communications, to the atmosphere and amenities – plays a part in patient service. Online surveys can help streamline processes, like our Patient Medical History Survey, which helps facilitate admissions. To improve overall satisfaction scores, gather patient insights on specific aspects of the patient experience, like Hospital Concern for Patient Satisfaction Survey, and Emergency Department Satisfaction Survey, and create a clear picture of your patient service delivery, end-to-end.
TREATMENT AND CARE
Perception is reality in patient satisfaction
The hospital, clinic, or office environment is the hub of the patient experience: the cleanliness of the facilities, level of noise, degree of privacy, quality of the food, even the temperature in the room. Although a patient’s positive assessment won’t make up for deficiencies in care or communication, a negative experience will register as dissatisfaction. Using Pre- and Post-Operative Care Feedback, gain insights into patient perceptions and learn what you can improve through training, management, and oversight – or what may simply be a disconnect between the patient’s expectations and the provider’s reality.