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Patient Satisfaction and Healthcare Surveys

Provide quality personal care for every patient

Powerful, secure, research-based surveys help doctors and other caregivers communicate with patients and automate processes to deliver the highest standard of quality care.

Affordable HCAHPS Surveys

Save thousands on your HCAHPS survey

SoGoSurvey offers a welcome alternative to hiring an expensive research firm to conduct your HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. SoGoSurvey comes pre-loaded with a standard HCAHPS survey. You simply customize the survey and email it to your patients. Not only is it faster to conduct your survey, it’s faster to access your data ― with instant, out-of-the-box reports.

Improve response rates by going online

Paper and phone patient surveys are obsolete. Nearly everyone is connected via mobile or Internet. Patients respond better to online surveys because it’s convenient. Plus, you get much more control. SoGoSurvey gives each participant a unique, secure link to access the survey. Automated reminders gently nudge, and built-in controls prevent over-surveying the same person.

Improve Response Rates with Online Surveys
Improve Patient Satisfaction

Take action to improve patient satisfaction

Use what you know about survey participants to personalize their experience, shorten their surveys, and improve the quality of your data. It’s a no-brainer. Simply pre-fill the answers you already know rather than asking the questions.

Benchmark your own hospital’s performance

Why pay for expensive benchmarking data? Benchmarking against your own hospital’s performance is the best indicator of quality. SoGoSurvey’s amazing one-click reports make it easy to track your progress over time.

Track Hospital Performance
SoGoSurvey Rules & Alerts

Turn complaints into compliments with instant alerts

SoGoSurvey’s Rules & Alerts feature allows you to be alerted instantly via email if certain survey questions are answered negatively. Take action and deflect negative comments before they’re amplified over social media.

Uncompromising data security

All your data is housed in HIPAA-compliant, world-class data centers. We safeguard your data with advanced physical, electronic, and procedural access restrictions. We review these safeguards regularly to keep up with technological advancements, and train our employees in the proper handling of your data.

Guaranteed Data Security
Integrate SoGoSurvey with hospital admission process

Integrate SoGoSurvey with your hospital admission process

SoGoSurvey can be integrated with your admission system to completely automate the check-in process. Once systems are integrated, gathering information becomes effortless. When a patient checks out, a survey is sent automatically. What used to takes months is now done in minutes.

Need a head start? Our polished, proven templates get you off and running!

HCAHPS Sample Surveys


Make the analytical personal. Ask patients for their own perspectives through a standardized instrument and recognize actionable trends.

Read more

Hospital Employee Engagement Survey Template

Employee Engagement Survey

Ensure people come first. When your employees are engaged, your patients benefit. Gain insights from measuring with our 8 Engagement Drivers.

Read more

Internal Satisfaction Departments Survey Sample

Internal Department Satisfaction

Inter-departmental communication and cooperation are critical. Ensure everything is running smoothly so patients receive the best possible care.

Read more

It works! We are getting answers to our questions and making improvements/tweaks to our processes here to provide our clients with best results. We highly recommend SoGo for business improvement results through surveys.
Mark Pearl, MD, Founder
The Center for Morton’s Neuroma
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