Arcadia Hanover Hospital Harvard Medical School

Save thousands on your HCAHPS survey

SoGoSurvey offers a welcome alternative to hiring an expensive research firm to conduct your HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. SoGoSurvey comes pre-loaded with a standard HCAHPS survey. You simply customize the survey and email it to your patients. Not only is it faster to conduct your survey, it’s faster to access your data ― with instant, out-of-the-box reports.

Improve response rates by going online

Paper and phone patient surveys are obsolete. Nearly everyone is connected via mobile or Internet. Patients respond better to online surveys because it’s convenient. Plus, you get much more control. SoGoSurvey gives each participant a unique, secure link to access the survey. Automated reminders gently nudge, and built-in controls prevent over-surveying the same person.


Employee Engagement Survey

Internal Satisfaction with Departments Survey

Survey Design Services

Integrate SoGoSurvey with your hospital admission process

SoGoSurvey can be integrated with your admission system to completely automate the survey process. Once the systems are integrated, surveys become effortless. When the patient checks out, the survey is sent automatically. What used to take months now takes minutes.

Take Action to Improve Patient Satisfaction

There’s no need to wait a month or a whole quarter to make corrections. SoGoSurvey’s power-packed reports let you analyze survey responses instantly. Get a quick snapshot or drill-down deep into departments to assess performance. Start implementing quality improvements right away.

"As an analyst at American Assoc. of Critical-Care Nurses, I create in-depth customer surveys on our educational programs. I love SoGoSurvey's advanced branching tools. They help me deliver a complex survey in a user-friendly format and still get the detailed information I need."

Tracey Carter - Client Testimonial
Tracey Carter
American Association of Critical-Care Nurses

Benchmark your own hospital’s performance

Why pay for expensive benchmarking data? Benchmarking against your own hospital’s performance is the best indicator of quality. SoGoSurvey’s amazing one-click reports make it easy to track your progress over time.

Turn complaints into compliments with instant alerts

SoGoSurvey’s Rules & Alerts feature allows you to be alerted instantly via email or text message if certain survey questions are answered negatively. Take action and deflect negative comments before they’re amplified over social media.

Uncompromising data security

All your data is housed in HIPAA-compliant, world-class data centers. We safeguard your data with advanced physical, electronic, and procedural access restrictions. We review these safeguards regularly to keep up with technological advancements. We also train our employees in the proper handling of your data.

Improve the patient experience. Impact the bottom line. Start today with SoGoSurvey Enterprise.

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If you have questions, please don’t hesitate to call us: 1-703-542-9595


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