Save thousands on your HCAHPS survey
SoGoSurvey offers a welcome alternative to hiring an expensive research firm to conduct your HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. SoGoSurvey comes pre-loaded with a standard HCAHPS survey. You simply customize the survey and email it to your patients. Not only is it faster to conduct your survey, it’s faster to access your data ― with instant, out-of-the-box reports.
Improve response rates by going online
Paper and phone patient surveys are obsolete. Nearly everyone is connected via mobile or Internet. Patients respond better to online surveys because it’s convenient. Plus, you get much more control. SoGoSurvey gives each participant a unique, secure link to access the survey. Automated reminders gently nudge, and built-in controls prevent over-surveying the same person.
Take action to improve patient satisfaction
Use what you know about survey participants to personalize their experience, shorten their surveys, and improve the quality of your data. It’s a no-brainer. Simply pre-fill the answers you already know rather than asking the questions.
Benchmark your own hospital’s performance
Why pay for expensive benchmarking data? Benchmarking against your own hospital’s performance is the best indicator of quality. SoGoSurvey’s amazing one-click reports make it easy to track your progress over time.
Turn complaints into compliments with instant alerts
SoGoSurvey’s Rules & Alerts feature allows you to be alerted instantly via email if certain survey questions are answered negatively. Take action and deflect negative comments before they’re amplified over social media.
Uncompromising data security
All your data is housed in HIPAA-compliant, world-class data centers. We safeguard your data with advanced physical, electronic, and procedural access restrictions. We review these safeguards regularly to keep up with technological advancements, and train our employees in the proper handling of your data.
Integrate SoGoSurvey with your hospital admission process
SoGoSurvey can be integrated with your admission system to completely automate the check-in process. Once systems are integrated, gathering information becomes effortless. When a patient checks out, a survey is sent automatically. What used to takes months is now done in minutes.
Need a head start? Our polished, proven templates get you off and running!
“As an analyst at American Association of Critical-Care Nurses, I create in-depth customer surveys on our educational programs. I love SoGoSurvey’s advanced branching tools. They help me deliver a complex survey in a user-friendly format and still get the detailed information I need.”